Breakfast Associate

Custom Software Systems Inc.; Fort McMurray; On-site; CAD 21,000 - 28,000; Full time

Job summary

TownePlace Suites by Marriott Fort McMurray, AB is looking for a Breakfast Associate to maintain the breakfast area, greet guests, and ensure guest comfort and satisfaction in line with brand standards. This full-time role requires availability for early mornings and weekends.

You will support meal presentation, cleanliness, safety procedures, and guest inquiries while upholding professional standards and security measures.

Qualifications

• 1–2 years in a customer service-oriented role.
• Host/hostess experience is a plus.
• Ability to work early mornings and weekends.

Responsibilities

• Meet and greet guests.
• Maintain breakfast area and equipment.
• Ensure guest satisfaction and safety.
• Handle food presentation per brand standards.
• Assist with ordering supplies as needed.
• Provide guest information and respond to inquiries.
• Follow safety and security procedures.

Skills

Customer service

Interpersonal skills

Team player

Professional demeanor

Education

High School Diploma or GED

Job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada's 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

New Opportunity:

BREAKFAST ASSOCIATE

TownePlace Suites by Marriott Fort McMurray, AB

Reporting to the Rooms Division Manager or their designate, the Breakfast Associate will be responsible for maintaining the breakfast area to ensure guest comfort and enjoyment, as well as 100% Guest Satisfaction guarantees, quality assurance standards and guest security and safety.

This is a full-time position that requires availability to work early mornings and weekends.

RESPONSIBILITIES:

• Meet and greet guests
• Ensure the breakfast area is free of debris, and all equipment is in working order
• Maintain the satisfaction of all guests
• Enforce safety and security procedures of the hotel by key control, reporting suspicious activity or persons, and locking all storage areas
• Write maintenance notices for all equipment in need of attention, repair or replacement
• Display all food items in accordance to brand standards and in a manner that will ensure guest satisfaction
• Promote guest loyalty through actions, speech and mannerisms
• Provide or locates the answer to all guest inquiries
• Follow all vendor and supplier recommendations, and local codes, concerning food safety and handling
• Present her or himself in a professional manner
• Assist with or manage ordering of supplies necessary for the efficient running of the breakfast bar
• Report suspicious activity by guests or others and observes all security and safety measures
• Other relevant duties as required

QUALIFICATIONS:

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous host/hostess experience an asset

Mission Critical Competencies

• Ability to demonstrate being a team player
• Excellent customer service and interpersonal skills
• A fun, positive attitude with a sense of humour
• Committed to realizing all our Core Pillars (core values)

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• Fun working environment, committed to realizing our Core Pillars
• May be required to lift items up to 30 lbs.