Braze CRM Campaign Lead: Email & IAMs

Publicis Groupe Holdings B.V; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Publicis Canada is seeking a detail-oriented, client-facing project coordinator for end-to-end email campaigns in Toronto, focusing on Braze-based projects, including HTML/CSS troubleshooting and IAMs. Strong Liquid knowledge is essential.

You will manage campaigns across teams, ensuring accuracy and timely delivery while nurturing client relationships and adhering to best practices. A fast-paced, collaborative environment awaits.

Qualifications

• 3–5 years digital, CRM operations or campaign management in an interactive agency or similar environment.
• Deep foundations in Braze.
• Strong working knowledge of HTML and web design/functionality.
• Strong knowledge of email development methodologies and best practices.
• Understanding of mobile responsive email design and development.
• Unwavering attention to detail and commitment to follow process.
• Excellent communication skills (oral and written).
• Ability to communicate difficult/sensitive information tactfully.
• Proven ability to work quickly and accurately under tight deadlines.
• Proficiency with Mac OS, Microsoft Project, Word, Excel, PowerPoint, Jira, Smartsheets, etc.
• Ability to learn and use new platforms quickly.
• Able to troubleshoot and solve problems independently.
• Basic knowledge of Photoshop, Illustrator and graphic design practices.

Responsibilities

• Execute on project requests from various teams, troubleshoot issues as they arise and engage related teams to resolve them.
• Build campaigns and conceptualize how to achieve a desired result using Braze (including IAMs and connected content calls) and Liquid.
• Under close guidance, prioritize work, ensure each campaign is executed without error and maintain client relationships.
• Demonstrate solid understanding of project management tools and best-practice methodology, user experience, email development and deliver robust, flexible solutions.
• Showcase superior problem-solving skills and a passion for email marketing/CRM.

Skills

Braze expertise

HTML/CSS

Email development

Project management tools

Quality assurance

Communication

Tools

Mac OS

Microsoft Project

Word

Excel

PowerPoint

JIRA

Smartsheets

Job description

Publicis Canada is seeking a detail-oriented, client-facing project coordinator for end-to-end email campaigns in Toronto, focusing on Braze-based projects, including HTML/CSS troubleshooting and IAMs. Strong Liquid knowledge is essential.

You will manage campaigns across teams, ensuring accuracy and timely delivery while nurturing client relationships and adhering to best practices. A fast-paced, collaborative environment awaits.