Brand Representative - Metropolis at Metrotown, Abercrombie & Fitch

Abercrombie & Fitch Co.; Burnaby; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Program

Training & Development

Inclusive team culture

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Burnaby, BC, to engage customers and maintain an inviting store atmosphere. You’ll help shoppers find items, assist with styling across categories, and ensure the sales floor remains visually consistent.

The role emphasizes friendly checkout experiences, accurate handling of purchases and returns, and seamless support for online orders and in-store pickup, contributing to a positive omnichannel experience.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming service to customers across categories.
• Support replenishment and maintain a clean, organized sales environment.
• Process purchases, returns, and exchanges efficiently at checkout.
• Support omni-channel tasks like online orders and in-store pickups.

Skills

Customer service

Attention to detail

Organizational skills

Reliability

Job description

Job Description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience :Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance :Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations :Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders :Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamicenvironment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

WhatYou’llGet

As an Abercrombie & Fitch Co. (A&F Co.) associate,you’llbe eligible toparticipatein a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who’ll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.