Brand Representative - Metropolis at Metrotown, Hollister

Abercrombie & Fitch Co.; Burnaby; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate opportunity

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life in a welcoming way, helping customers find what they need and ensuring a well-presented environment.

You will engage customers, provide styling guidance, and support operations on the sales floor, including online orders and in-store pick-ups. This role emphasizes reliable attendance, strong organization, and brand-forward service.

Qualifications

• Experience delivering warm, inclusive customer service.
• Ability to balance customer engagement with operational tasks.
• Strong attention to detail and organization.
• Reliable with consistent attendance.
• Able to support omni-channel tasks (online orders, in-store pick-ups).

Responsibilities

• Provide welcoming, attentive service to customers across categories.
• Support product replenishment and maintain presentation standards in-store.
• Process purchases, returns and exchanges at the cash wrap.
• Support online orders, in-store pick-up, and ship-from-store tasks.

Skills

Customer service

Communication

Organization

Attendance reliability

Job description

Job Description

Our Brand Representatives bring our store experience to life-engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.


• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.


• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.


• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.


• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.


• Strong organizational skills and attention to detail.


• Reliability and commitment to consistent attendance.

What You’ll Get

• Merchandise Discount


• Flexible Schedule


• Opportunities for Career Advancement


• Opportunity to Become a Brand Affiliate


• Training and Development


• A Global Team of People Who'll Celebrate you for Being YOU

A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly - with you!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

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ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

Join us as we team up around the globe and grow to a $5+ billion family of brands-powered by purpose and the belief that we are all leaders.

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.