Brand Concierge

Poppy Barley Inc.; Calgary; On-site; CAD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking company as a Brand Concierge, where your passion for fashion and exceptional customer service will shine. In this dynamic role, you will build relationships with clients, share product knowledge, and ensure a top-tier shopping experience. With opportunities for training and development, you’ll be part of a team that values creativity and impact. This part-time position offers flexibility and the chance to work with a passionate team dedicated to redefining retail. If you love connecting with people and have a flair for style, this could be the perfect opportunity for you!

Benefits

Competitive Wage

Employee Discount

Flexible Schedule

Team Travel Opportunities

Mid-Year and Yearly Reviews

Qualifications

• Experience in delivering exceptional customer service.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Build client relationships and provide exemplary customer service.
• Support store operations including stock processing and inventory counts.

Skills

Customer Service

Communication Skills

Retail Experience

Fashion Industry Knowledge

Problem Solving

Flexibility

Education

High School Diploma

Post-Secondary Education

Tools

Shopify

Inventory Platforms

Shipping Platforms

Job description

About Poppy Barley

Poppy Barley is a Canadian footwear and accessories brand that sells luxury products at a direct-to-consumer price point. Our mission is luxury for the people and planet. As a B Corp certified company, we create sustainably made products that are fairly priced and designed to be worn on repeat. With extended size options, transparent production practices, and a top-tier customer experience both online and in-store, we’re redefining Canadian retail.

Join our team of passionate, creative, and driven individuals who love to experiment, make an impact, and raise the bar—together.

About this opportunity:

As a Brand Concierge, you’ll strive to deliver exceptional customer service that demonstrates our value of luxury for the people. You’ll have an opportunity to share your passion for Poppy Barley through sharing our history, values, and product knowledge with our customers. So bring your enthusiasm and determination and get ready to join our growing family. Here are some more details of the role:

1. Focus on selling relationships, building a client base, and offering elevated and exemplary customer service.
2. Be a Poppy Barley fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their Poppy Barleys.
3. Support the operations of the store including but not limited to receiving and processing stock, picking and packing of online orders, merchandising, and inventory counts.
4. Support the store management to ensure work tasks are completed in a timely and efficient manner.
5. Complete the opening and closing duties for your shift as assigned.

Key skills you'll bring to the team:

• A high school diploma or in progress/completed post-secondary education; we love to learn and hope you do too!
• Demonstrated experience delivering exceptional customer service.
• Experience as a leader in retail, sales, or customer service. Experience in elevated/luxury customer experience is an asset.
• Exceptional communication skills, both written and verbal.
• The ability to think on your feet.
• A flexible schedule that allows you to work daytime, evenings, and weekends.
• A passion for the fashion industry and building connections with people through styling and education.

What you can expect from us:

• The opportunity to work with a dynamic, passionate team.
• Training and understanding of the platforms we use as a business including Shopify, Inventory Platforms, and Shipping Platforms.
• Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
• Development and training on the everyday running of the store so that you can understand and support the day-to-day operations.
• Opportunities to travel with our team as we operate pop-ups throughout the region.
• Mid-year and yearly reviews to highlight achievements and recognize development opportunities and possible areas of growth within the company.
• A competitive wage and discount on our product!
• The opportunity to get involved in tasks related to areas of the business that are of interest to you.

Availability and Hours:

• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Part-time hours.
• Holiday blackout period from mid-November to mid-January (exact dates determined annually).
• Ability to lift and unpack inventory boxes (up to 40 lbs) and stand for extended periods.