Brand Ambassador (Full time, Yorkdale)

Diptyque; Toronto; On-site; CAD 22,000 - 30,000; Full time

Job summary

Diptyque in Canada seeks a client-focused luxury retail associate to deliver an exceptional brand experience. You will guide customers through fragrance, skincare and home products with expertise and elegance.

Candidates should have strong interpersonal skills, a passion for luxury goods, and the ability to meet sales targets while upholding the brand’s high standards. Weekend/evening shifts are common in this role.

Qualifications

• Experience in luxury retail, beauty, fragrance, or home goods.
• Excellent interpersonal and communication skills.
• Passion for luxury products and the Diptyque brand aesthetic.
• Strong sales ability and results-driven mindset.
• Flexible hours including weekends/evenings/holidays.
• Presentable grooming reflecting luxury brand.
• English proficiency; additional languages a plus.
• High school diploma; college degree preferred.
• Able to stand for long periods and lift up to 20 pounds.

Responsibilities

• Represent Diptyque with professionalism and enthusiasm, reflecting the brand's image and values.
• Engage with customers, offering personalized consultations and an immersive brand experience.
• Educate customers on product range, ingredients, history, and selling propositions.
• Achieve individual and team sales targets through upselling and cross-selling.
• Maintain pristine visual merchandising standards according to brand guidelines.
• Assist with inventory management including receiving and stocking.
• Process sales transactions accurately using POS systems.
• Gather customer feedback and market insights for management.

Skills

Luxury retail experience

Customer service

Sales-driven

Interpersonal skills

Flexible hours

Education

High school diploma

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About the job

Job Responsibilities**

• Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values.
• Actively engage with customers, providing personalized consultations and an immersive brand experience.
• Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.
• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights, communicating them effectively to management.
• Participate in special events, promotions, and training sessions as required.
• Build and maintain strong customer relationships to foster brand loyalty.
• Any other tasks as assigned from time to time by any manager

Job Qualifications**

• Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods.
• Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele.
• A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic.
• Strong sales acumen and a results-oriented mindset.
• Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands.
• Excellent presentation and grooming standards, reflecting the luxury nature of the brand.
• Proficiency in English; additional language skills are a plus.
• High school diploma or equivalent; a college degree is preferred.
• Ability to stand for extended periods and lift up to 20 pounds.

Diptyque is committed to diversity in all its forms and considers each application carefully.

Diptyque is committed to diversity in all its forms and considers each application carefully.