Brand Ambassador (Full time, Yorkdale)

Diptyque Paris; Toronto; On-site; CAD 25,000 - 39,000; Full time

Job summary

Diptyque Paris is seeking a Brand Ambassador for our Toronto store to embody elegance and storytelling, delivering an immersive luxury experience and exceptional service to every guest.

You will educate guests about Diptyque's products, history, and ingredients, while driving sales through upselling and providing personalized consultations. Join a dynamic team focused on brand loyalty and visual excellence.

Qualifications

• Experience in luxury retail or premium customer service.
• Strong interpersonal and communication skills.
• Passion for luxury products and Diptyque aesthetic.
• Able to stand for long periods and lift up to 20 pounds.
• Flexibility to work weekends, evenings, and holidays.

Responsibilities

• Represent Diptyque with professionalism and enthusiasm, reflecting the brand's image.
• Actively engage customers with personalized consultations and an immersive experience.
• Educate customers on Diptyque's range, ingredients, history and unique selling points.
• Achieve sales targets through proactive interaction and upselling.
• Maintain pristine visual merchandising standards per brand guidelines.
• Assist with inventory management, including receiving and stocking products.
• Process sales transactions accurately using POS systems.
• Gather feedback and market insights for management.
• Participate in events, promotions and training as required.
• Build and maintain strong customer relationships to foster loyalty.

Skills

Interpersonal communication

Sales & upselling

Customer service

Brand storytelling

Flexibility in hours

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.About the jobAs a Brand Ambassador for Diptyque Distribution LLC., you will be the face of our luxury fragrance and home goods brand, embodying its elegance and storytelling. You will passionately engage with customers, share the unique narrative of Diptyque products, and drive sales through exceptional service and brand expertise.Job Responsibilities\\*\\*\\* Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values.\\* Actively engage with customers, providing personalized consultations and an immersive brand experience.\\* Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions.\\* Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.\\* Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.\\* Assist with inventory management, including receiving, stocking, and organizing products.\\* Process sales transactions accurately and efficiently using POS systems.\\* Gather customer feedback and market insights, communicating them effectively to management.\\* Participate in special events, promotions, and training sessions as required.\\* Build and maintain strong customer relationships to foster brand loyalty.\\* Any other tasks as assigned from time to time by any managerJob Qualifications\\*\\*\\* Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods.\\* Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele.\\* A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic.\\* Strong sales acumen and a results-oriented mindset.\\* Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands.\\* Excellent presentation and grooming standards, reflecting the luxury nature of the brand.\\* Proficiency in English; additional language skills are a plus.\\* High school diploma or equivalent; a college degree is preferred.\\* Ability to stand for extended periods and lift up to 20 pounds.Diptyque is committed to diversity in all its forms and considers each application carefully.Diptyque is committed to diversity in all its forms and considers each application carefully.