Brand Ambassador

ParagraphAI; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative technology company is seeking a passionate Brand Ambassador (Community Engagement Specialist) to foster community connections and engagement. In this dynamic role, you'll create compelling content, manage community programs, and provide valuable insights to the product team. You'll be at the forefront of transforming audience interactions into meaningful relationships, ensuring everyone feels valued and heard. If you're ready to make an impact in a fast-growing team focused on revolutionizing AI usage, this is the perfect opportunity for you!

Qualifications

• 2+ years in community management or related field.
• Excellent written communication skills for diverse audiences.

Responsibilities

• Create engaging content and initiate discussions on social platforms.
• Manage community programs and compile sentiment reports.

Skills

Community Management

Social Media Engagement

Customer Service

Written Communication

Content Creation

Tools

Discord

LinkedIn

Reddit

Canva

Figma

Job description

Job Title: Brand Ambassador (Community Engagement Specialist)

Department: Marketing / Community

Location: Toronto

About the Role

Community is at the heart of ParagraphAI. As our Brand Ambassador (Community Engagement Specialist), you will transform our audience into passionate advocates. You'll be responsible for creating engaging content, sparking conversations, providing insights to the product team, and ensuring every person feels connected, heard, and valued.

Key Responsibilities:

• Daily Engagement: Create content (blogs, emails, posts, UGC and on-camera), respond to posts, and initiate thoughtful discussions on platforms like Discord, LinkedIn, Reddit, Quora, Facebook, Instagram, TikTok, and our in-app feed.
• Programs & Campaigns: Manage AMAs, challenges, and ambassador spotlights.
• Content Curation: Develop UGC and FAQs into help center articles, newsletters, social media content, and emails.
• Insights Loop: Compile weekly sentiment reports and flag bugs and feature requests.

Must-Have Qualifications:

• Quick learner.

Should-Haves:

• 2+ years in community management, social media, customer service, or a related field.
• Proven experience growing engagement for a SaaS or creator-centric brand.
• Excellent written communication skills – clear, friendly, and adaptable for ESL audiences.
• Proficiency in using platforms like Discord, Reddit, LinkedIn, and basic CMS tools.

Nice-to-Haves:

• Basic design experience (Canva/Figma) for creating quick graphics or memes.
• Motion graphics experience. (Finalcut Pro, CapCut)
• Fluency in a second language (Mandarin or Spanish is a plus).

What Success Looks Like After 6 Months:

• Increase community size and engagement rate.
• Develop a documented playbook of repeatable engagement campaigns.
• Provide weekly insights that influence the product roadmap and marketing copy.
• Maintain a CSAT score of >4.5/5 for community support interactions.

Apply Now:

We are a fast-growing and collaborative team focused on experimentation and learning. If you're ready to help revolutionize how millions of people use AI, we encourage you to apply today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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