Branch Warehouse Team Lead

Gentek Building Products - Canada; Northeastern Ontario; On-site; CAD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly wage

Weekdays

Benefits package

Savings plan with company contributes

Employee & Family Assistance Program

Awesome team

Job summary

Gentek is hiring a Branch Warehouseperson Team Lead at our Ontario distribution branch. You will oversee shipping, receiving and customer service, acting as the product knowledge expert to ensure accurate orders and smooth operations.

You will greet customers, answer inquiries, and build strong partnerships with contractors, builders and retailers. High school certificate required; forklift certification is a plus; training provided.

Qualifications

• High school certificate is required.
• Post-secondary education is an asset.
• Forklift certification is an asset.
• Experience in the building industry is valuable, but training can be provided.
• Able to read and write word and number sequences.
• Strong compliance with standards, requirements and processes.
• Emotional intelligence and courteous interactions with customers and coworkers.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Shipping & Receiving: pick orders, stage, load/unload deliveries, ensure paperwork matches and move products to the correct location.
• Customer Service: greet customers, assist promptly, answer inquiries, and facilitate easy business with Gentek.

Skills

Customer service

Leadership

Team supervision

Communication

Reading/Writing

Education

High School diploma

Post-secondary education

Tools

Forklift certification

Job description

It's your home . We help make it beautiful .
Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.

What's In It for You?

• A competitive hourly wage.
• Straight weekdays, so you get the weekends to yourself to unwind and do the things you love! At Gentek, we're all about work/life balance.
• Competitive benefits package. We've got you covered!
• Savings Plan with matching company contributions. Let us help make your future financially secure.
• A free and confidential Employee & Family Assistance Program. Available anytime, anywhere, to help you meet your wellness goals and support you through life's events.
• An awesome team and a welcoming environment!

Why We Want You

At Gentek, we know that a person's home is their sanctuary. We are a B2B wholesaler and through our customer partners, including contractors, builders, and retail stores, our products reach their final destinations.

As a Branch Warehouseperson Team Lead, you love to "ACT":

Acknowledge all customers in person and on the phone; greet them with a smile.

Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers' needs, projects, and priorities.

Thank customers after every interaction; we don't take their partnership with us for granted.

Responsibilities

In this client-facing, leadership role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how to support our customers. General responsibilities include:

Shipping & Receiving

• Pick orders and prepare them in staging areas for delivery.
• Assist with loading and unloading of delivery trucks.
• Pick orders for immediate pick-up.
• Ensure accuracy of order against paperwork.
• Move incoming product to the designated location in the branch.

Customer Service

• Greet customers as they enter the distribution branch/warehouse, or as they call.
• Serve them immediately or indicate that they will be helped as quickly as we can manage.
• Answer customer inquiries about the materials and services Gentek provides.
• Make it easy for customers to do business with us. You are their business partner.

Please Apply If This Sounds Like You

• Completed High School certificate a must. Post-secondary education an asset.
• Forklift certification an asset.
• Experience in the building industry (e.g., hardware store, pro-desk) is valuable, but we are willing to train the right candidate.
• Able to read and write word and letter/number sequences.
• High compliance with standards, requirements, and processes.
• Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees.
• Must be able to multi-task, prioritize, and perform in a fast-paced environment.

Who Is Gentek?

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement building products. With 3 manufacturing facilities and distribution branches coast to coast, we provide our customers with superior products and services. This can only be achieved by having a fantastic group of employees and we know that they deserve a great, inclusive work experience, which we strive to provide.

As a Branch Warehouseperson Team Lead, you are an essential part of the Gentek team. You will make sure our customers get the products and/or information they need and get them on their way. If you don't already have expert knowledge of the building products we carry, you will be willing and able to develop the knowledge you need to provide the exceptional customer service experience that our customers have come to expect from us.

Don't miss your opportunity! Gentek is growing. Come grow with us. If you think you have what it takes to be a Branch Warehouseperson, you may just be the candidate we're looking for. We encourage you to apply today! Accommodations for applicants with disabilities available upon request.