Branch Supervisor

Liebherr-Werk Nenzing GmbH; Winnipeg; On-site; CAD 75,000 - 98,000; Full time

Benefits offered by this job

Extensive benefits

Vacation and wellness days

RRSP matching

Education allowance

International training

Job summary

Liebherr Canada Ltd. is seeking a Field Service Supervisor to lead the branch's field service technicians, directing planning, scheduling and performance management to deliver exemplary customer service.

You will oversee daily scheduling, serve as the frontline contact for field service requests, assist with technical issues, and prepare quotes while building strong customer relationships. A heavy equipment background and 3+ years of supervisory experience are required.

Qualifications

• 3+ years of supervisory or management experience in heavy equipment
• Exceptional interpersonal, coaching and leadership skills
• Strong professionalism and ability to stay calm under pressure
• Experience in customer-facing roles is required

Responsibilities

• Oversee Field Service Technicians, scheduling and planning to meet customer needs
• Serve as front line contact for Field Service requests and issues
• Assist customers and technicians with technical issues by phone/email/in person
• Prepare service/repair quotes and manage time sheets and work orders
• Build customer relationships and resolve issues or escalate to Service Manager
• Open and manage work orders and parts requisitions
• Monitor WIP and ensure timely closing/invoicing of field jobs
• Maintain safety rules and liaise with Parts for parts availability

Skills

Supervisory experience

Leadership skills

Interpersonal skills

Customer service

Adaptability

Communication

Driver's license

Heavy equipment knowledge

Education

Heavy Equipment License preferred

Job description

This position will oversee the Field Service operations for their assigned branch through the effective supervision and direction of the field service technicians. The Supervisor will determine methods and courses of action through efficient and effective planning, scheduling and performancemanagement to ensure that exemplary customer service is delivered.

Responsibilities

• Provide strong support and communication for designated Field Service Technicians to foster employee engagement, teamwork & top performance
• Oversee the daily scheduling and planning of Field Service Technicians to ensure that the workforce is adequately assigned to meet and exceed customer expectations
• Serve as front line customer contact for Field Service requests, follow-up and service issues
• Assist customers and Field Technicians with technical issues by phone, email and in person as needed (escalate to Technical Assistance as required)
• Prepare service/repair quotes for customers as needed
• Build customer relationships and resolve customer issues directly or elevate to Service Manager as required (visit customer sites as required)
• Open work orders (including monthly No Charges) as required
• Accurately review, approve and enter as required service reports, time sheets, work orders and parts requisitions
• Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all field jobs
• Champion and maintain all safety rules and procedures
• Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs
• Other duties as assigned
• Must have experience within the Heavy Equipment or related industry, Heavy Equipment License is preferred
• 3+ years Supervisory or Management experience is required, OEM experience strongly preferred
• Exceptional interpersonal, coaching & leadership skills are required
• High level of professionalism and ability to interact calmly while under pressure
• Agile and adaptable to the changing demands of the industry
• Customer and employee centric
• Valid driver's license is required

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Please note the following:
We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.
This position is for an existing vacancy.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973.Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.