Branch Operations Supervisor

Sonepar Canada, Inc.; Abbotsford; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a leading distributor in the electrical industry, where you will oversee branch operations and ensure exceptional customer service. This role offers the opportunity to develop your career while working in a dynamic environment focused on safety and continuous improvement. You'll lead a dedicated team, manage inventory, and ensure compliance with health and safety standards. With a commitment to sustainability and diversity, this organization values every employee's contribution. Experience the growth potential in a supportive workplace that champions operational excellence and innovation.

Benefits

Flexible Benefits Program

Medical Insurance

Dental Insurance

Vision Insurance

Health Spending Account

RRSP Matching

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Company Paid Life Insurance

Qualifications

• 3+ years of experience in customer service, sales, or operations.
• Knowledge of Occupational Health & Safety regulations.
• Experience in performance reviews and staff management.

Responsibilities

• Supervise Counter, Administrative, and Warehouse Staff for optimal service.
• Ensure compliance with Health and Safety standards.
• Manage inventory and maintain branch cleanliness.

Skills

Customer Service

Sales

Operations Management

Health and Safety Knowledge

Education

High School Diploma

Occupational Health & Safety Supervisor Certification

College/University Diploma (Business or Sales & Marketing)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

WISL Freight System

SX System

Job description

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With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position:

Provide operational excellence in branch customer service and safety by overseeing all operation functions, delegating tasks and guiding associates based on ability and business needs to provide superior customer service to high safety standards, and provide input to Operations team on improvement to support continuous improvement process. This position participates in establishing and maintaining the goals and objectives set for the branch, reviewing all operations functions and ensuring that all business processes, work instruction and OH&S procedures are investigated, developed, scheduled, measured and posted.

Major Responsibilities:

Supervise and direct Counter, Administrative and Warehouse Staff to provide optimum service to our customers - timely delivery, quick & efficient service with the intent of growing our business

Ensure staff are working together to achieve optimum efficiency and branch goals. This includes coordinating support from the Inside Sales Team when assistance is required in other branch functions such as counter, administrative and warehouse

Review daily workload and assign tasks/responsibilities accordingly.

Hold staff accountable by dealing with non-conformance issues on a timely basis

Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.

Conduct effective and timely performance reviews on all direct reports that comply with Company goals and objectives.

Resolve day to day personnel issues where supervisory decisions are required and notify management appropriately.

Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately. This includes but not limited to:

All scorecard items, customer returns and credits processing, vendor returns (paperwork processing),yearly returns and freight claims

Customer shipping errors tracking and resolution

Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers.

Responsible for training direct reports on all system and branch operation tasks, approved branch processes, policies and procedures and on customer service and product knowledge standards

Mentor all branch staff on system and branch operations tasks striving for operational excellence

Responsible for inventory management. This may include but not limited to:Cycle counting – requires product to be properly bin located, Inventory accuracy &Inventory loss

Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date

Ensure warehouse and office equipment is regularly maintained and branch equipment and shelving/racking damages dealt with promptly

Other duties as required

Education & Training:

High School Diploma required.

Occupational Health & Safety Supervisor Responsibilities certification (offered by Worksafe/WCB) required

College/University Diploma preferred (Business related and/or Sales & Marketing)

Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred

Experience:

Minimum 3 years of related work experience

Experience in customer service, sales and/or operations is required

Minimum 1 year experience in a Health and Safety support role

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of British Columbia.

Social Media:

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.