Branch Operations Delivery Intern/Co-op (WINTER 2027)

TD; Toronto; On-site; CAD 46,000 - 74,000; Part time

Job summary

TD is offering a Winter 2027 Co-op/Internship opportunity in Toronto, Ontario. You will support Operations and Fraud initiatives for Branch Banking, helping manage project roadmaps, schedules and stakeholder engagement while maintaining risk controls.

The program includes leadership talks, learning sessions on Innovation, Diversity and Personal Branding, and exposure to TD's CPB teams. Eligibility requires an undergraduate degree enrollment with intent to return to school.

Qualifications

• Currently enrolled in an undergraduate degree in Finance, Accounting, Analytics, Data, Business/Commerce or related field
• Must be enrolled and intend to return to school at start of work term

Responsibilities

• Support delivery of Operations and Fraud initiatives for Branch Banking
• Support project roadmaps across initiatives with a delivery operating model
• Manage delivery schedule and stakeholder engagement within timelines
• Identify metrics for success and establish reporting for oversight
• Communicate policies, processes and changes to Branch Banking colleagues
• Maintain a culture of risk management and control aligned with risk appetite

Skills

Relationship Management

Branch knowledge

Presentation

Influence

Delivery lead

Data Analysis

Critical Thinking

Written/Verbal comms

Time management

Education

Undergraduate degree in Finance/Accounting/Analytics/Data/Business

Job description

Role Type: Internship/Co-op

Work Term: Winter/Term 2

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Pay Details: $45,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Co-op/Intern Programming

Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization
• Connect and Learns on topics such as Innovation
• Diversity and Inclusion and Personal Branding and so much more

DEPARTMENT OVERVIEW

• Canadian Personal Banking (CPB) provides a comprehensive suite of deposit, saving, payment and lending products and advice through a network of 1,062 branches, 3,438 automated teller machines (ATM), mobile specialized salesforce, and telephone, mobile and internet banking services. CPB is comprised of the following line of businesses:
• Chief Operating Officer (COO) mandate is focused on building and executing innovative strategies for CPB partners that lead to new and deeper customer relationships, new revenue streams, improved colleague and customer experience, and greater productivity overall. The team is comprised of subject matter experts in diverse disciplines across strategy, finance, operations, risk management, regulatory governance, business architecture, change, communications, event planning, talent management, multi-media and more.
• Real Estate Secured Lending (RESL) & Specialized Sales Force (SSF) help Canadians achieve their homeownership financial goals throughout the entire customer journey with Mortgages and TD Home Equity FlexLines. It also includes specialized credit advice, underwriting, and fulfillment of key processes for Personal Banking.
• Canadian Card Payments, Loyalty & Personal Lending (CCPL&PL) is responsible for Credit Card and Personal Lending Banking Products that meet the unsecured borrowing needs of Canadians while enhancing TD's loyalty offerings and partnerships that improve the value propositions for our customers.
• Everyday Savings & Investing (ES&I) is responsible for the day-to-day banking products (Chequing domestic and cross-border banking, Overdraft Protection, Savings, GICs and Mutual Fund products) that meet the everyday banking savings and investing needs of Canadians
• Branch Banking Delivery Excellence (BBDE) is responsible for building customer and colleague confidence by supporting approximately 18,000 Branch Banking colleagues in TD's more than 1,100 branches across Canada.
• Digital Transformation & Strategy focuses on driving CPB's digital strategy in partnership with our business leaders, journey owners and enterprise stakeholders, including Platforms and Technology and Transformation, Enablement and Customer Experience.
• Small Business Banking – focuses on supporting Canadian entrepreneurs with advice, products, services and distribution support across branch, digital, remote and specialist channels, helping customers start, manage and grow their businesses.

JOB DESCRIPTION

• Supporting delivery of Operations and Fraud initiatives for Branch Banking
• Supporting delivery of the project roadmaps across all aspects of initiatives with a delivery operating model to maximize efficiency, effectiveness and scalability, while managing issues and risks to support the delivery
• Effective management of delivery schedule, stakeholder management and engagement, within project delivery timelines
• Identify key metrics and criteria for success and ensure appropriate reporting mechanisms are established and implemented to ensure oversight, if applicable
• Responsible to ensure effective communication to Branch Banking colleagues for all initiatives/project related to policies, processes and changes implemented, while finding efficiencies for continuous improvement
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

JOB REQUIREMENTS

• Currently enrolled in an undergraduate degree in Finance, Accounting, Analytics, Data, Business/Commerce or related field
• Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term

Key Capabilities

• Relationship Management
• Branch and/or Operational Knowledge
• Presentation and Delivery
• Impact & Influence
• Delivery lead in cross-functional teams
• Data Analysis
• Critical Thinking / Action Planning
• Written and Verbal Communication
• Prioritization and Time Management

ADDITIONAL INFORMATION

• This position is a 4-month work term and will commence January 4th - April 23rd , 2027.
• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

HOURS

Monday-Friday, standard business hours

INCLUSIVENESS

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), we will work with you to meet your needs.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Language Requirement (Quebec only)

Sans Objet