Branch Manager, Personal Banking

Banque Nationale du Canada; Victoria; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Join the Victoria Personal Banking team as a Branch Manager at National Bank, where you will lead client experience and strategic growth initiatives. This position requires strong leadership skills and extensive banking experience to enhance client relationships and support team development in a flexible hybrid work environment.

Benefits

Health and wellness programs

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Virtual sleep clinic

Qualifications

• At least 6 years of banking experience, including 5 years in sales leadership or coaching roles.
• Proven success in relationship building and client advisory.
• Strong knowledge of personal banking, deposits, lending, and cash management.

Responsibilities

• Ensure the delivery of a personalized and proactive client experience across all channels.
• Drive growth in deposits, lending, and full-service relationships.
• Coach, mentor, and engage employees to support performance and career development.

Skills

Critical Thinking

Emotional Intelligence

Problem Solving

Risk Management

Client-focus

Education

Post-secondary degree or equivalent experience

Job description

Area of Interest: Advisory services, Personal banking

Branch Manager, Personal Banking

A career as a Branch Manager in the Victoria Personal Banking team at National Bank is to act as a leader and client experience champion. This role allows you to have a positive impact on the organization through strategic leadership, coaching expertise, and in-depth knowledge of personal and cash management banking.

Your Responsibilities

• Ensure the delivery of a personalized and proactive client experience across all channels and touchpoints.
• Meet objectives related to business growth, client satisfaction, and team development.
• Drive growth in deposits, lending, and full-service relationships, including banking and wealth products.
• Apply sound risk and operational management in line with regulatory and internal policies.
• Coach, mentor, and engage employees to support performance and career development.
• Identify and pursue local business opportunities to strengthen community and client relationships.

Your Team

Within the Victoria branch, you will be part of a team of dedicated professionals, overseeing 7 direct reports. Our team is known for its collaborative culture, high engagement, and strong client focus. We offer a flexible hybrid work environment and adaptable hours to promote work-life balance.

We provide comprehensive training through on-the-job learning, including:

• Customized training on banking solutions, advisory practices, and leadership.
• Support from colleagues with diverse expertise.
• Ongoing development resources tailored to your career path.
• Mentorship opportunities across business lines.
• Participation in learning communities and peer networks.
• Tools to enhance client service and leadership skills.

Basic Requirements

• Post-secondary degree or equivalent experience.
• At least 6 years of banking experience, including 5 years in sales leadership or coaching roles.
• Proven success in relationship building and client advisory.
• Strong knowledge of personal banking, deposits, lending, and cash management.
• Ability to assess and approve credit requests responsibly.
• Willingness to travel locally for market development and client engagement.

Skills

Critical Thinking, Diversity & Inclusion, Emotional Intelligence, Problem Solving, Risk Management, Stress Management, Client-focus, Decision Making, Learning Agility, Partner Development, Resiliency, Strategy Execution, Managerial Courage

In addition to competitive pay, you will have access to a variety of flexible benefits, including:

• Health and wellness programs
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Community involvement opportunities
• Virtual sleep clinic

Our work environment fosters collaboration and innovation, with regular feedback and open communication to support your growth.

Our Commitment to People

We are a human-scale bank known for courage, entrepreneurial spirit, and passion for people. Our mission is to positively impact lives, guided by values of partnership, agility, and empowerment. Inclusivity is central to our culture, and we provide accessible workplaces and recruitment processes. If you need accommodations, please let us know during your initial conversations. We welcome all candidates!

Why Choose National Bank?

Career Development Opportunities

We offer diverse opportunities for growth through on-the-job learning, training, mentorship, and internal career events.

Inclusive and Diverse Environment

We celebrate each person’s unique qualities and foster an inclusive culture where everyone can thrive. We encourage all candidates to apply!

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