Branch Manager, Personal Banking

National Bank; Victoria; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

As a Branch Manager in the Victoria Personal Banking team at National Bank, you will lead and enhance client experiences while driving growth. With a focus on team coaching and local business opportunities, you will impact the organization positively through strategic leadership. Enjoy a flexible hybrid work environment and robust professional development resources while contributing to creating a barrier-free, inclusive workplace.

Benefits

Health and wellness program

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community initiatives involvement

Virtual sleep clinic

Qualifications

• At least 6 years of banking experience with 5 in leadership or coaching roles.
• Strong knowledge of personal banking, deposits, lending, and cash management.
• Ability to assess and approve credit requests.

Responsibilities

• Ensure a personalized client experience across all channels.
• Meet business growth, client satisfaction, and team development objectives.
• coach and mentor a team of 7 employees.

Skills

Relationship building

Client advisory

Sales leadership

Risk evaluation

Coaching

Team engagement

Market development

Education

Post-secondary degree or equivalent experience

Job description

A career as a Branch Manager in the Victoria Personal Banking team at National Bank is to act as a leader and client experience champion. This job allows you to have a positive impact on the organization through your strategic leadership, coaching expertise, and in-depth knowledge of personal and cash management banking.

Your Job

• Ensure the delivery of a personalized and proactive client experience across all channels and touchpoints.
• Meet the objectives of business growth, client satisfaction, and team development.
• Realize the growth of deposits, lending, and full-service relationships, including banking and wealth products.
• Make sure you apply sound risk and operational management, aligned with regulatory and internal policies.
• Accompany your team by coaching, mentoring, and engaging employees for performance and career development.
• Identify and pursue local business opportunities to build strong community and client relationships.

Your Team

Within the Victoria branch, you are part of a team of dedicated professionals, and you will have 7 direct reports. Our team stands out for its collaborative culture, high engagement, and strong client focus. We ultimately aim to offer you maximum flexibility and quality of life, through a hybrid work environment and adaptable working hours.

Our training programs use on-the-job learning to help you master your role. You’ll have access to :

• Customized training on banking solutions, advisory practices, and leadership.
• Colleagues with a wide range of expertise to support your growth.
• Ongoing development resources tailored to your career path.
• Mentorship opportunities across business lines.
• Learning communities and peer networks.
• Support tools to enhance your client and leadership capabilities.

Basic Requirements

• Hold a post-secondary degree or equivalent demonstrated experience.
• Have at least 6 years of banking experience, including 5 years in sales leadership or coaching roles.
• Demonstrated success in relationship building and client advisory.
• Strong knowledge of personal banking, deposits, lending, and cash management.
• Ability to assess and approve credit requests, ensuring sound risk evaluation.
• Available to travel locally to support market development and client engagement.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?