Branch Manager (On-Site)

National Bank; Sherbrooke; On-site; CAD 65,000 - 85,000; Full time

Job summary

Join National Bank as a Branch Manager in Sherbrooke, where you'll oversee branch operations, focusing on team development and customer service excellence. Your leadership will drive financial performance while fostering a collaborative environment through personalized coaching and support.

Benefits

Health and wellness programs

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Virtual sleep clinic

Qualifications

• 5-10 years management and coaching experience in financial services.
• Mutual fund representative certification required.
• Compliance officer responsibilities expected.

Responsibilities

• Achieve financial targets through team coaching.
• Support team skill enhancement and career growth.
• Ensure compliance with engagement rules and procedures.

Skills

Critical Thinking

Emotional Intelligence

Problem Solving

Risk Management

Stress Management

Client-focused Decision Making

Learning Agility

Mobilization

Partner Development

Resiliency

Strategy Execution

Managerial Courage

Education

Diploma of College Studies (DEC)

Bachelor's Degree

Master's Degree

Job description

Attendance On-Site
Job number 26385
Category: Manager
Status: Permanent
Type of Contract: Permanent
Schedule: Full-Time
Posting date: 07-May-2025
Location: Sherbrooke, Quebec
Province / State: Quebec
Area of Interest: Advisory services, Personal banking

A career in management at National Bank involves participating in the smooth operation of your branch and ensuring daily listening and coaching. As a Branch Manager, you are responsible for supporting and assisting your team to implement the Bank's strategic vision while fostering their professional development.

Your role

1. Achieve the branch's financial contribution targets by identifying expected behaviors and business development activities with your team.
2. Provide personalized coaching to advisors, the Client Service Manager, and the business development support team to enhance their skills and support their career growth.
3. Hire, develop, and manage the performance of your team members.
4. Mobilize your team to ensure a superior customer experience.
5. Ensure compliance with established rules of engagement for customer segmentation, SEO, transaction execution, risk management, regulatory compliance, and branch procedures.
6. Act as the Business Unit Compliance Officer (AUMR) to supervise all mutual fund representatives (SCRs).
7. Develop lasting relationships with branch customers through activities focused on acquisition and retention.
8. Optimize service quality to small businesses, aligning advisor allocation with the branch's market potential.

Your Team

Join us and benefit from the stability of a large company, a vast territory with great potential, and flexible working conditions. Our training programs promote continuous learning, and personalized content is available to support your development. Collaborate with colleagues from diverse backgrounds to enrich your experience.

Basic Requirements

• Between five and ten years of management and coaching experience in consulting, business development, or financial services.
• Diploma of College Studies (DEC) with 8-10 years of experience, Bachelor's degree with 5-7 years, or Master's degree with 5 years, depending on the role level.
• Be a mutual fund representative (REC) or become one within 3-6 months of hiring.
• Be responsible for the compliance of the administrative unit (RCUA) or become one within months of hiring.

Skills

Critical Thinking, Diversity & Inclusion, Emotional Intelligence, Problem Solving, Risk Management, Stress Management, Client-focused Decision Making, Learning Agility, Mobilization, Partner Development, Resiliency, Strategy Execution, Managerial Courage.

Benefits

Along with competitive compensation, you'll have access to flexible benefits such as health and wellness programs, Employee Share Ownership Plan, Employee and Family Assistance Program, preferential banking services, community involvement opportunities, and a virtual sleep clinic. Our work environment fosters collaboration and values employee feedback. We are committed to accessibility and inclusivity, welcoming all candidates and accommodating needs during the recruitment process.

Come live your ambitions with us!