Branch Manager, Community Branch Network

Horan Securities, Inc.; Surrey; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance broker in BC is seeking a Branch Manager for their Surrey location. The role involves overseeing branch operations, enhancing client interactions, and ensuring compliance while fostering a team-oriented culture. Ideal candidates are sales-driven leaders with a strong background in personal and commercial insurance.

Qualifications

• Minimum 3 years of experience in Personal Lines (Auto and Habitation).
• 2+ years of experience as a team lead or in a management role.

Responsibilities

• Oversee daily operations of the Surrey Branch.
• Enhance team performance and optimize client interactions.
• Ensure regulatory compliance and promote ethical practices.

Skills

Sales Orientation

Client Service

Communication

Time Management

Adaptability

Education

Level 2 General Insurance License

CAIB

CIP

CRM

Tools

MS Office Suite

Job description

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

If you're a sales-driven, experienced leader in the insurance industry seeking a team-oriented culture - YOU can be our next Branch Manager. This is your opportunity to become part of an industry leading team today!

The Branch Manager, Community Branch Network will report to the Associate Vice President and will be responsible for overseeing the daily operations of the Surrey Branch. This branch provides clients with Personal Insurance (Auto & Habitational), Commercial Lines (including ICBC and Cargo) services. This role focuses on enhancing team performance, optimizing client interactions, and ensuring high service levels to drive both client satisfaction and operational efficiency. The Branch Manager will also be accountable for ensuring regulatory compliance, adherence to internal policies, and promoting a culture of ethical practices and risk management across all branch activities.

Requirements

• Level 2 General Insurance License
• Minimum 3 years of experience in Personal Lines (Auto and Habitation)
• Familiarity with Commercial insurance is an asset
• Strong technical understanding of auto insurance including ICBC, Fleets, Prorate, Cargo & replacement cost coverage
• 2+ years of experience as a team lead, supervisor, or in a management role
• Results-driven mindset with a strong sales orientation
• Ability to work collaboratively with direct reports, colleagues, and front-line staff to foster a results-oriented, team-focused environment
• Exceptional client service abilities
• Adaptability and resilience in a changing environment
• Excellent time management skills and the ability to prioritize multiple demands
• Exceptional communication skills (both written and verbal, in-person and online)
• Proficiency in MS Office Suite (Excel, Outlook, Word, PowerPoint)
• Completion of industry-related designations (CAIB, CIP, CRM) is a plus

Fluent in Punjabi or Hindi is an asset

A Day in the Life

• Partner with the AVP to develop and execute strategic plans and departmental goals, with a focus on new business acquisition, retention, and client experience
• Lead client experience initiatives through proactive outreach and a streamlined service mode
• Promote a culture of continuous improvement by mentoring, training, and developing team members to enhance their skills and performance
• Support the AVP on forecasting, budgeting, and resource planning
• Ensure consistent adherence to insurer and HUB corporate policies and procedures across the team
• Monitor, analyze, and report on key performance indicators, including collecting on account receivables

and so on for the rest of the description...