Branch Manager, Community Branch Network

HUB International; Surrey; On-site; CAD 80,000 - 95,000; Full time

Job summary

Join a leading insurance brokerage that values growth and teamwork! As a Branch Manager, you'll oversee operations at the Surrey Branch, focusing on personal and commercial insurance. This role offers the chance to enhance client satisfaction, drive team performance, and ensure regulatory compliance. With a culture that champions innovation and accountability, you'll receive hands-on coaching and mentorship to succeed in your career. If you're a sales-driven leader ready to make an impact, this opportunity is for you!

Benefits

Competitive Compensation

Company Matching RRSP Contributions

Tuition Financing

Flexible Benefits Options

Mental Wellness Initiatives

Collaborative Team Environment

Ongoing Career Development

Qualifications

• Minimum 3 years of experience in Personal Lines (Auto and Habitation).
• 2+ years in a management role with a focus on team performance.

Responsibilities

• Oversee daily operations of the Surrey Branch and ensure high service levels.
• Lead client experience initiatives and promote a culture of continuous improvement.

Skills

Sales Orientation

Client Service Abilities

Team Leadership

Time Management

Adaptability

Communication Skills

Education

Level 2 General Insurance License

High School Diploma or Equivalent

Tools

MS Office Suite

Job description

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

If you're a sales-driven, experienced leader in the insurance industry seeking a team-oriented culture - YOU can be our next Branch Manager. This is your opportunity to become part of an industry leading team today!

The Branch Manager, Community Branch Network will report to the Associate Vice President and will be responsible for overseeing the daily operations of – Surrey Branch . This branch provides clients with Personal Insurance (Auto & Habitational) , Commercial Lines ( including ICBC and Cargo ) services . This role focuses on enhancing team performance, optimizing client interactions, and ensuring high service levels to drive both client satisfaction and operational efficiency. The Branch Manager will also be accountable for ensuring regulatory compliance, adherence to internal policies, and promoting a culture of ethical practices and risk management across all branch activities.

Requirements

• Level 2 General Insurance License

• Minimum 3 years of experience in Personal Lines (Auto and Habitation)

• Familiarity with Commercial insurance is an asset

• Strong technical understanding of auto insurance including ICBC, Fleets, Prorate, Cargo & replacement cost coverage

• 2+ years of experience as a team lead, supervisor, or in a management role

• Results-driven mindset with a strong sales orientation

• Ability to work collaboratively with direct reports, colleagues, and front-line staff to foster a results-oriented, team-focused environment

• Exceptional client service abilities

• Adaptability and resilience in a changing environment

• Excellent time management skills and the ability to prioritize multiple demands.

• Exceptional communication skills (both written and verbal, in-person and online )

• Strong technical understanding of auto insurance including ICBC, Fleets, Prorate, Cargo & replacement cost coverage

• Proficiency in MS Office Suite (Excel, Outlook, Word, PowerPoint).

• Completion of industry-related designations (CAIB, CIP, CRM) is a plus

• Fluent in Punjabi or Hindi is an asset

A Day in the Life

• Partner with the AVP to develop and execute strategic plans and departmental goals, with a focus on new business acquisition, retention and client experience

• Lead client experience initiatives through proactive outreach and a streamlined service . mode

• Promote a culture of continuous improvement by mentoring, training, and developing team members to enhance their skills and performance

• Support the AVP on forecasting, budgeting, and resource planning

• Ensure consistent adherence to insurer and HUB corporate policies and procedures across the team

• Monitor, analyze and report on key performance indi cators, including collecting on account receivables

• Create and implement actionable plans to meet and exceed branch budgets and performance targets .

• Develop, implement, and drive sales strategies, including referral programs and inbound upsell initiatives, to enhance revenue growth, client acquisition and cross sell between divisions.

• Foster a culture of compliance by embedding regulatory requirements and risk management practices into daily operations .

• Provide ongoing leadership support through one-on-one meetings, coaching sessions, career development planning, and proactive succession management.

• Collaborate with other business and industry communities to enhance branch’s presence as needed to drive overall success.

• Proactively address and resolve escalated service or sales issues, ensuring a high level of client and carrier satisfaction .

• Manage branch staffing resources to maintain optimal service levels and adherence to scheduling requirements.

• Oversee the administration and processing of team incentive payouts.

• O ther duties and responsibilities as assigned

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive compensation
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.

The expected salary range for this position is $80,000 - $95,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent