Branch Manager

National Bank; Quebec; On-site; CAD 70,000 - 120,000; Full time

Job summary

Join National Bank as a Branch Manager, where you will lead a team to achieve financial goals while ensuring compliance and exceptional customer service. With opportunities for personal and professional development, you will play a pivotal role in fostering client relationships and guiding your team toward success. Enjoy competitive compensation and a benefits package designed to support your well-being and that of your family in a dynamic and inclusive work environment.

Benefits

Health and wellness program

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Virtual sleep clinic

Qualifications

• Between five and ten years of experience in management and coaching of a consulting/business development team.
• Be a mutual fund representative (REC) or comply with industry standards.
• Bachelor's degree or equivalent with relevant years of experience required depending on the position.

Responsibilities

• Achieve financial targets and support team development.
• Provide personalized coaching and manage team performance.
• Ensure compliance with operational procedures and enhance customer experience.

Skills

Management and coaching

Business development

Customer relationship management

Education

Bachelor's degree related to the industry

Industry-related university certificate

Diploma of College Studies (DEC)

Job description

A career in management at National Bank means participating in the smooth running of your branch and ensuring daily listening and coaching. As Branch Manager, you are responsible for supporting and assisting the employees under your management in order to implement the Bank's strategic vision, while allowing your team to develop professionally.

• Achieve the expected financial contribution target of the branch, by identifying with your team the expected behaviors and business development activities
• Provide personalized coaching to advisors, the Client Service Manager and the business development support team to develop their skills and support them in their career path
• Hire, develop and manage the performance of your team members
• Mobilize the team to ensure a superior customer experience
• Ensure that your team members comply with and enforce established rules of engagement for customer segmentation, SEO, transaction execution, risk management, regulatory compliance and branch operating procedures
• Act as the Business Unit Compliance Officer (AUMR) to supervise all mutual fund representatives (SCRs)
• Develop a lasting relationship with the branch's customers, through various activities aimed at customer acquisition and retention
• Optimize service quality to small businesses, aligning advisor allocation with the branch's market potential

Your Team

With us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Basic requirements

• Between five and ten years of experience
• in management and coaching of a consulting / business development team
• in business development in the financial field
• Diploma of College Studies (DEC) and eight to ten years of experience, depending on the level of the position
• Industry-related university certificate or PUB and nine years of experience, depending on the level of the position
• Bachelor's degree related to the industry and five to seven years of experience, depending on the level of the position
• Master's degree and five years of experience, depending on the level of the position
• Be a mutual fund representative (REC)
• Be responsible for the compliance of the administrative unit (RCUA) or become one within 3-6 months of hiring

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

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