Branch Manager

National Bank of Canada; Prince George; On-site; CAD 90,000 - 110,000; Full time

Job summary

National Bank of Canada is seeking a Branch Manager to oversee an Advice Centre, coach the team, and guide members toward achieving objectives. The role emphasizes listening, daily coaching, and aligning with the Bank’s vision while fostering professional development.

You will actively manage the branch, coach staff, and develop expertise with the goal of leading a larger advisory centre. Flexible working conditions are offered to support work-life balance.

Qualifications

• DEC with 8+ years of experience or a bachelor’s degree with 5–6 years of experience.
• Mutual Fund Representative (MFR) certification or eligibility.
• Branch Compliance Officer (BCO) or willingness to obtain within 3–6 months.
• Extensive experience in leading and coaching a team in banking services.
• Expertise in advisory banking approach and business development.
• Strong ability to motivate a team and deliver results.
• Ability to collaborate with internal and external partners.

Responsibilities

• Coach banking advisors daily and guide career development.
• Motivate the team to deliver exceptional client experiences.
• Ensure smooth operation and performance of the Advice Centre with high-quality advice.
• Promote and foster the advisory banking model across the team.
• Drive synergy and teamwork to meet financial contribution targets.
• Ensure compliance with identification, security and privacy standards to protect clients and data.
• Identify workforce needs and develop action plans to address gaps.
• Support canvassing activities and proactive client outreach.
• Represent the Bank professionally with clients and external candidates.

Skills

Team management

Coaching

Motivation

Advisory services

Business development

Banking knowledge

Compliance

Education

DEC + 8+ years of experience

Bachelors + 5–6 years of experience

Job description

As a Branch Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help the whole team develop professionally while ensuring the Bank's vision is applied. You’ll be a driving force in the group's success by creating an environment that encourages everyone to perform and develop.

You’ll actively participate in managing the branch while developing your expertise through coaching and giving advice, with the career goal of leading a larger advice centre.

Your role

• Coach banking advisors and support them daily and in their career path to help them reach their full potential.
• Motivate your team to ensure an exceptional client experience
• Ensure the smooth operation and performance of your Advice Centre by encouraging operational excellence and high-quality advice
• Promote and foster the advisory approach of the banking advisor model
• Promote synergy and work as a team to achieve the financial contribution objective set by management, while respecting the regional business plan.
• Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.
• Proactively identify workforce needs, analyze gaps between current and future resources, and develop an action plan to address them.
• Support and coach the team in canvassing activities and making proactive contacts.
• Represent the Bank professionally with clients and potential external candidates.

Your team

Join us and benefit from working with a large established company, covering an extensive territory (with all the potential it has to offer), and enjoying flexible working conditions, while helping local people build their lives. Our practical training programs help you master your job, with personalized content for continuous learning. You’ll have access to colleagues with a wide range of expertise to enrich your development in all aspects.

This position requires you to be present at NBC's Prince George branch to meet operational needs. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer work schedules to help you achieve work/life balance and flexible time off that you can take when it's important to you.

Prerequisites

• College diploma in a 3-year technical program (DEC) and 8 or more years of experience OR a bachelor’s degree and 5–6 years of experience
• Be a mutual fund representative (MFR)
• Be a Branch Compliance Officer (BCO) or become one within three to six months of hiring
• Extensive experience in team management and coaching
• Expertise in banking services, the advisory approach and business development.
• Strong ability to motivate a team.
• Ability to understand a problem and implement effective solutions to solve it.
• Ability to work in collaboration with various internal and external partners.