Branch Manager

Rosenort Credit Union; Morden; On-site; CAD 70,000 - 100,000; Full time

Job summary

Rosenort Credit Union in Manitoba is seeking a Branch Manager to direct day-to-day operations across member services, lending, accounting and risk management. You will align functions with RCU's strategic goals and ensure regulatory compliance while building trust with members and the community.

You will lead service excellence, mentor frontline staff, drive sales and community engagement, and safeguard cash and internal controls.

Qualifications

• Bachelor's Degree or diploma in a related field, 7-9 years progressive experience.
• Proven track record in Member Services leadership (e.g., MS Supervisor, FSO) and strong judgment.
• Expertise in providing tactical direction and resolving complex staff and high-level member issues.

Responsibilities

• Oversee service quality and operational integrity across all branches.
• Supervise, mentor, and provide development to Member Services staff and supervisors.
• Lead sales and business development efforts, coaching staff and promoting products.
• Ensure adherence to security, compliance, cash handling, treasury, and controls.

Skills

Leadership

Strategic planning

Staff development

Risk management

Financial acumen

Education

Bachelor's degree (or diploma)

Job description

Build a Community. Lead with Integrity. Empower Success.

At Rosenort Credit Union (RCU), we don’t just manage finances—we keep promises. We are looking for purpose-driven individuals to join us as guardians of our members’ trust. Here, your work goes beyond a job description; you are building the personal relationships and operational excellence that help our communities thrive.

If you are ready to combine professional integrity with a passion for helping others succeed, you belong at RCU.

Your Impact

As the Branch Manager, you hold primary direction over the day-to-day operations of the entire branch, encompassing member services, lending, administration, accounting, financial reporting, and risk management. You are the leader responsible for ensuring every function aligns with RCU's strategic goals and maintains strict compliance with all legislation, regulations, by-laws, policies, and procedures. Your pivotal role requires comprehensive judgment in managing staff, portfolio growth, and operational integrity across the branch.

What You’ll Do

Operational Leadership

Oversee service quality and operational integrity, ensuring consistent, high-quality service delivery and compliance across all branches.

Team Development

Supervise, mentor, and provide professional development to all Member Services frontline staff and supervisors, fostering a high-performance culture.

Strategic Growth

Lead sales and business development efforts, including establishing targets, coaching staff, and actively promoting RCU products in the community.

Risk Management

Ensure strict adherence to security and compliance protocols, including precise management of branch cash, treasury, and internal financial controls.

What You’ll Bring

• A Bachelor's Degree or diploma, and/or professional designation in a related field, combined with 7-9 years of progressive, job-related experience.
• Proven track record of success in a Member Services leadership role (e.g., MS Supervisor, FSO) and strong capacity for critical judgment.
• Expertise in providing tactical direction and resolving complex staff and high-level member issues.

Why Rosenort Credit Union?

We offer a culture of respect, a competitive salary with a comprehensive benefits package, and a structured roadmap for your professional development. Come and join our team where your contribution is recognized and your growth is a priority.

Rosenort Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.