Account Manager, Commercial Services

FirstOntario Credit Union; Hamilton; Hybrid; CAD 81,110 - 111,527; Full time

Benefits offered by this job

Health and wellness benefits

Professional development allowance

Pension plan

Flexible work environment

Volunteer program (Blue Wave)

Job summary

FirstOntario Credit Union is seeking an Account Manager, Commercial Services in Hamilton, ON. You will deliver exceptional service to Business Members and drive sales in loans, mortgages, deposits, and fees to support strategic goals.

The role requires underwriting and management of commercial loan portfolios, risk-aware decisions, and proactive community involvement to position FirstOntario as the business lender of choice.

Qualifications

• Post-secondary diploma or degree in Business Administration, Commerce and/or Economics.
• 4–8 years in Business/Commercial banking.
• 3–5+ years in Commercial Real Estate underwriting.
• Sales/business development experience in Commercial banking.
• Ability to network and build relationships.
• Knowledge of credit and investment products and processes.
• Familiarity with day-to-day banking policies.
• Initiative and leadership in planning and execution.
• Sales targets management and pipeline tracking.
• Flexible hours including evenings/weekends; travel.
• Lifelong learning mindset.

Responsibilities

• Be a trusted advisor to members and increase Share of Wallet targets.
• Underwrite, manage and administer commercial loans in your portfolio.
• Oversee credit file review with risk-mitigating strategies and audits.
• Proactively manage portfolio reviews and annual reporting requirements.
• Identify sales opportunities and implement action plans.
• Present credit recommendations to Credit Department/Management Committee/Board.
• Execute disciplined sales/service plans and campaigns.
• Build network and attract new business opportunities.
• Stay informed on local market activities and competition.
• Represent FirstOntario at local business events.
• Keep 3rd-Party Generated Business on the books and consolidate other products.
• Communicate product benefits to business members and prospects.
• Share knowledge to help the team grow and excel.
• Prioritize health and safety.

Skills

Commercial banking sales

Credit underwriting

Relationship building

Market knowledge

Communication skills

Interpersonal skills

Time management

Education

Bachelor's/ diploma in Business Administration/Commerce/Economics

Job description

Benefits

• Top‑tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Up to $1,000 per year towards professional development
• Pension Plan
• Flex‑work environment
• Company‑wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Why FirstOntario?

• Competitive compensation packages
• Top‑tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1,000 per year towards professional development
• Pension Plan
• Flex‑work environment
• Company‑wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

The Account Manager, Commercial Services is accountable for delivering unforgettable service to existing and new Business Members while embedding FirstOntario Business into the community to become the business lender of choice. The Account Manager, Commercial Services is also responsible for supporting FirstOntario Credit Union's strategic goals by achieving sales targets in loans, mortgages, deposits, and fees with the objective of driving business.

Role

• Be a trusted advisor to your members and provide credible advice through dedicated support and service that leads to increased Share of Wallet targets
• Be responsible for the underwriting, management and administration of commercial loans within your portfolio
• Oversee the sourcing, credit write‑up, underwriting and review of Commercial credit files, while ensuring risk‑mitigating strategies including audit are implemented
• Proactively manage your credit portfolio reviews such that they are completed in advance of their annual expiry dates, tracking, pursuing and analyzing annual reporting requirements from each Member in a timely manner
• Identify areas of opportunity within sales targets in a timely manner and implement action plans
• Make solid credit recommendations to supporting departments, including but not limited to the Credit Department, Management Credit Committee and occasionally to the Board to support business objectives and provide full service to our members
• Take action on a disciplined sales/service plan and processes, including effectively using campaigns developed by business partners to achieve annual financial targets
• Proactively build your network while using effective prospecting strategies to attract new business opportunities
• Always be "in the know" regarding local market activities and our competitive position relative to other financial institutions
• Be actively involved in the local business community by joining various local business associations and attending/representing FirstOntario at special business events
• Develop and implement a plan to keep 3rd‑Party Generated Business on the books and consolidate other products
• Truly believe in our products and services and be able to communicate to business members and future business members how we can improve their financial lives
• Openly share your knowledge with the team to help them grow and excel
• Consider health & safety as a primary concern to ensure the overall well‑being of self and others
• Perform other duties as required

Required Skills

• Have a post‑secondary diploma or degree in Business Administration, Commerce and/or Economics or the equivalent of industry experience
• Have a strong business acumen from your four to eight years' tenure in Business/Commercial banking or experience from other Member‑facing and/or Credit adjudication roles
• Have three to five plus years of experience in Commercial Real Estate underwriting; Development and Construction underwriting considered an asset
• Have sales/business development experience in the Commercial banking industry
• Relish the opportunity to meet new people, develop meaningful business relationships and leverage valuable centres of influence within the community
• Stay abreast of all credit and investment product and services and stay current on our processes
• Have sound experience with day‑to‑day banking policies and procedures
• Be confident and skilled in taking initiative, assessing requirements, developing plans and taking the lead in making plans a reality
• Demonstrate your sales management skills in setting and monitoring sales targets, plans, pipelines and activities
• Enjoy a challenge in all that you do and be resourceful in the way you find solutions
• Be quick to respond to requests for service from all of your clients
• Be more than approachable with your superior interpersonal, communication and presentation skills
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Be willing to work flexible hours including evenings and weekends as the job demands and travel to meet your member's needs
• Embrace the philosophy of lifelong learning

Location & Compensation

This role is hybrid in Hamilton, ON.

Salary Range: $81,110 to $111,527 annually.

EEO Statement

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.