Branch Leader - Growth, Sales & Customer Experience

goeasy Ltd.; Campbell River; On-site; CAD 48,000 - 57,000; Full time

Benefits offered by this job

RRSP match

Employee discounts

24/7 healthcare

Customizable benefits package

Professional development programs

Birthday off and paid time off

Job summary

goeasy Ltd. in Canada seeks a Branch Manager to lead a high-performing team within easyfinancial. You will set vision and objectives, drive branch and portfolio goals, and maximize cross-sales across financial products.

You will also oversee scheduling, payroll, and day-to-day administration while delivering exceptional customer service. The role emphasizes coaching a small team, adapting to new software, and maintaining compliant processes.

Qualifications

• Experience in a leadership capacity overseeing different functionalities, preferably in a sales environment.
• Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction.
• Experience in training and managing a small team.
• Must be computer-savvy with the ability to quickly adapt to new software applications.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; sponsorship is not available.

Responsibilities

• Create a vision and objective, leading your team to hit your branch, portfolio goals and capitalize on financial cross-sales and add-on products.
• Plan schedules, administer timesheets, manage payroll, and other ad hoc administrative duties.
• Build superior customer experiences by welcoming and engaging customers in person, over the phone, and by email.
• Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
• Manage the health of your branch’s portfolio by ensuring accounts are in good standing and preventing delinquency.
• Secure all required information to fulfill customer applications for products and services with strong attention to detail.

Skills

Leadership

Communication

Training

Computer skills

Background checks

Work eligibility Canada

Job description

goeasy Ltd. in Canada seeks a Branch Manager to lead a high-performing team within easyfinancial. You will set vision and objectives, drive branch and portfolio goals, and maximize cross-sales across financial products.

You will also oversee scheduling, payroll, and day-to-day administration while delivering exceptional customer service. The role emphasizes coaching a small team, adapting to new software, and maintaining compliant processes.