Branch Assistant

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 49,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Banking benefits

Pension plan

Employee stock plan

Vacation

Wellbeing support

MomentMakers program

Job summary

Canadian Imperial Bank of Commerce seeks a Branch Assistant to support the Wood Gundy team. You will manage the reception, assist with admin tasks, and ensure smooth branch operations while delivering excellent client service to high net worth clients.

On-site full-time Monday through Friday, with a base salary in the range of $48,880 to $53,870 CAD plus annual incentive. The role emphasizes relationship-building, professional presentation, and attention to detail.

Qualifications

• Degree or diploma in business; CSC is an asset.
• Strong client service and relationship-building abilities.
• Detail-oriented with solid organizational skills.
• Willingness to learn and engage with clients respectfully.

Responsibilities

• Provide ongoing support to the branch manager and team.
• Manage the reception area and deliver excellent client service.
• Assist with a wide range of administrative activities to support branch operations.

Skills

Client service

Attention to detail

Relationship building

Communication

Education

Business degree/diploma

CSC certification (asset)

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.comWhat you'll be doingCIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the branch manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service to clients. You will also ensure the efficiency of the operations of the branch through a wide range of administrative activities.At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.The expected annualized base salary range for this role is $48,880 to $53,870.The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.How you'll succeedClient engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.Relationship building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.Innovation - Make an impact by assisting in problem solving and finding solution and often going above and beyond in assisting to find a resolution.Administrative support - Maintaining compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with branch management.Who you areYou know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.You have a degree/diploma in business; CSC is an asset.Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.