Branch Administrator and Operations Agent

National Bank of Canada; Sherbrooke; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank Financial – Wealth Management is looking for a Branch Administrator and Operations Agent to ensure the branch runs smoothly by managing administrative tasks, operations, and special projects with the team.

You’ll act as the go-to contact for operational, relational and IT issues, maintain client files, and support meetings with clients and partners. The role offers a hybrid work model and emphasis on work-life balance.

Qualifications

• College diploma in administrative/office technology with 3 years in brokerage (sales or operations)
• Organizational and priority management skills
• Very good knowledge of Word, Excel and Outlook
• Ability to adapt to change and work under pressure

Responsibilities

• Act as a contact person resolving operational, relational and IT issues for all branch staff
• Perform day-to-day administrative tasks (mail, filing, supplies)
• Monitor budgets related to branch operating activities and promote good practices
• Ensure branch administrative procedures and policies are followed
• Keep client files up to date
• Take calls, welcome clients and direct them appropriately
• Organize meetings with clients and partners
• Maintain premises and a quality work environment

Skills

Organizational skills

Priority management

Adaptability

Work under pressure

Client-focused

Education

College diploma in administrative technology or office technology

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A career as a Branch Administrator and Operations Agent at National Bank Financial, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you’ll ensure that the branch runs smoothly by efficiently managing administrative tasks, operational activities and any other special projects to be coordinated within the team.

• Act as a contact person in resolving operational, relational and IT issues for all branch staff
• Perform a variety of day-to-day administrative tasks (e.g., managing mail, filing, ordering supplies)
• Closely monitor budgets related to the branch’s operating activities and promote good business practices
• Ensure that the branch’s administrative procedures and policies are followed
• Keep client files up to date
• Take phone calls, welcome clients and direct them to the appropriate employee
• Organize, coordinate and manage meetings with clients and partners
• Make sure that the premises and a quality work environment are maintained

Your team

National Bank Financial – Wealth Management is the fifth largest investment dealer in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment advisors.

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites

• College diploma in administrative technology or office technology and 3 years of experience in the brokerage industry (sales or operations)
• Organizational and priority management skills
• Very good knowledge of Word, Excel and Outlook
• Ability to adapt to change and work under pressure

Languages: French

Required skills: Accountability, Change Management, Client-focused, Communication, Critical Thinking, Detail-oriented, Digital literacy, Emotional Intelligence, Initiative, Learning Agility, Multitasking, Organization Skills, Recruiting, Standards Compliance, Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!