Bowling Attendant

The Glencoe Club; Calgary; On-site; CAD 21,000 - 26,000; Part time

Benefits offered by this job

Inclusive environment

Growth opportunities

Referral program

Recognition programs

Job summary

The Glencoe Club, Calgary, a private sports and social club, is seeking part-time Bowling Attendants to greet members and guests during league play, social events, and open play. You will serve food and beverages, help maintain lanes, and assist with reservations. A background in bowling or F&B is a plus.

ProServe Certification is required. The role emphasizes a friendly, team-oriented approach to delivering exceptional member experiences and supporting event operations.

Qualifications

• ProServe Certification is required.
• Strong customer service focus.
• Excellent communication and interpersonal skills.
• Ability to operate bowling equipment and assist guests.
• Experience with reservations and scoring systems is preferred.
• Knowledge of bowling or F&B industry is an asset.

Responsibilities

• Deliver service excellence by creating a welcoming bowling experience for members, guests and staff.
• Provide efficient food and beverage service, including responsible serving of alcohol.
• Maintain the quality and safety of bowling lanes and equipment.
• Support operations by assisting with league tasks and event execution.
• Manage lane reservations and assist in special events planning.
• Participate in staff meetings and training to maintain high service standards.

Skills

Customer service

Communication

Team player

Problem solving

Lanes knowledge

Education

ProServe Certification

Tools

Reservations software

Job description

The Glencoe Club
636-29 Ave SW
Calgary, AB T2S0P1, CAN

• On-site
• Front Line
• Part-Time
• Requisition #: BOWLI001131

Description

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create lifelong memories with family and friends.

If you are genuinely passionate about our vision to be a world class private club - inspiring excellence and enriching experiences, have a proven track record for delivering exceptional experiences through your interactions, and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

We are seeking Part Time Bowling Attendants whose interpersonal skills will endear them to our membership. As a Bowling Attendant you will be the friendly face greeting members and their guests during league play, social functions, and open play. You will be responsible for the serving of food & beverage, general maintenance, cleaning, and working in confined areas. You will get to see behind the scenes and be part of how we bring the magic to the sport of bowling.

Responsibilities:

• Deliver service excellence by creating a welcoming and enjoyable bowling experience for members, guests, and staff. This includes responding promptly to inquiries about operating hours and programming, and addressing member concerns, compliments, and suggestions in a timely and professional manner.
• Provide efficient food and beverage service, including the responsible serving of alcohol. Duties include taking and placing orders, clearing and cleaning tables, and working collaboratively with the food and beverage team to ensure a seamless guest experience.
• Maintain the quality and safety of bowling lanes and machinery through regular cleaning, general maintenance, and enforcement of proper lane usage guidelines.
• Support the Bowling Supervisor in league operations by assisting with administrative tasks such as recording high scores and ensuring smooth event execution.
• Accurately manage lane reservations and assist in the planning and coordination of special events, working closely with the Bowling Supervisor and food and beverage team to meet member needs and event requirements.
• Participate actively in staff meetings, training workshops, seminars, and in-service sessions as part of ongoing professional development and commitment to high service standards.

Qualifications:

• Strong customer service orientation with a focus on creating positive member and guest experiences
• ProServe Certification is required
• Excellent communication and interpersonal skills with a collaborative, team-focused approach
• Demonstrated initiative and effective problem-solving abilities
• Ability to identify and address issues with bowling equipment as they arise
• Comfortable using computer systems for reservations, scoring, and general operations
• Knowledge of the sport of bowling and/or prior experience in the food and beverage industry considered an asset

Why choose us:

• An inclusive and diverse working environment highlighted by creativity and collaboration
• Opportunities for personal and professional growth including training and development
• Employee referral program that rewards the additional talent you bring
• Employee recognition programs to reward you for your incredible achievements and contributions

These are Part Time positions that report to the Bowling Supervisor. The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays, so a flexible schedule is required.

The successful applicant will be required to complete a background check including a vulnerable sector check as well as ProServe Certification, Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.

Applicants must be legally eligible to work in Canada. The Club does not provide assistance with obtaining Canadian work authorization

We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.