Boutique Assistant Manager

Nestlé Nespresso SA; Kelowna; On-site; CAD 52,000 - 62,000; Full time

Job summary

A leading coffee company is looking for a Boutique Assistant Manager in Kelowna to drive operational excellence and customer engagement. This role requires strong bilingual communication skills and experience in high-volume retail management. Join us to help elevate the coffee experience while ensuring team success and customer satisfaction.

Benefits

Competitive wage

Quarterly bonus

Free coffee machine & monthly Nespresso credit

Exclusive employee discounts

Lifestyle Spending Account

Training and development programs

Growth opportunities

Company matched pension plan

Free unlimited coffee during working shifts

Qualifications

• 2-3+ years of high-volume retail management experience, preferably in luxury retail.
• Experience in food or coffee space is an asset.
• Strong coaching and development background.

Responsibilities

• Support team management to achieve operational goals.
• Implement SOPs and guidelines for boutique excellence.
• Achieve sales and service level targets through effective team leadership.

Skills

Bilingualism in English and French

Team-building skills

Time management

Problem-solving

Job description

Reimagine What Coffee Can Be...

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We I*nspire, we Care, we Act, and we iN*novate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

Here’s why we think you should choose us:

• Competitive wage from $52000 to $62000 + Quarterly bonus
• Free coffee machine + Monthly Nespresso credit
• Exclusive employee discounts
• Lifestyle Spending Account
• Excellent training and development programs
• Growth opportunities
• Company matched pension plan
• Free unlimited coffee during working shifts
• And much more!!
  
  

Position Summary

We are looking for a Boutique Assistant Manager located at our boutique at Kelowna. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life

As a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:

Leadership/Team Management:

• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;
• Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
• Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.
  
  

Operations:

• Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health&safety;
• Monitor and manage schedules to ensure boutique operations and customer service goals are met;
• Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
• Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
• Support stock team by performing spot checks and assisting with inventories and deliveries.
  
  

Sales and Customer Service:

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
• Maximize guest frequency, sales and acquisition of new customer in the boutique;
• Maximize capsule, accessories and machines sales in the boutique;
• Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.
  
  

What Will Make You Successful

• Bilingualism in English and French language skills are a requirement, as this position requires daily interactions with a bilingual clientele.
• 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset
• Demonstrated ability to plan, prioritize, and multitask
• Strong team-building skills with a history of effective coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability
• Experience in the food or coffee space is an asset
  
  

Nespresso is an equal opportunity employer committed to diversity and inclusion.If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.Nespresso will work with you to ensure that you are able to fully participate in the process.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!

#Nespresso#Salaried