assistant manager - food services

Chopped Leaf; Kelowna; On-site; CAD 40,000 - 55,000; Full time

Job summary

Chopped Leaf is seeking a dedicated operational manager responsible for overseeing daily restaurant activities. The role requires planning, staff management, and direct customer service interactions, ensuring each day runs smoothly. Ideal candidates will have relevant education and a strong background in operations, aiming to elevate customer satisfaction and business efficiency.

Qualifications

• 1-2 years of experience in a management role or similar.
• Relevant education in hospitality or equivalent experience.
• Strong customer service orientation and operational management skills.

Responsibilities

• Monitor revenues and staff performance.
• Plan and organize daily operations.
• Recruit, train, and schedule staff.

Skills

Monitoring revenues

Staff performance management

Operational planning

Recruitment

Scheduling

Training

Inventory management

Negotiation

Customer service

Education

College/CEGEP or equivalent experience

Job description

Overview

Languages

English

Education

• College/CEGEP
• or equivalent experience
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Train staff
• Determine type of services to be offered and implement operational procedures
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Address customers' complaints or concerns
• Plan, organize, direct, control and evaluate daily operations