Booking Clerk

Health Sciences North; Greater Sudbury; On-site; CAD 4,057,000 - 4,271,000; Part time

Job summary

Health Sciences North in Sudbury, Ontario, seeks a part-time Booking Clerk for the Shirley and Jim Fielding Northeast Cancer Centre. You will schedule and manage patient appointments, follow-up visits, tests and referrals, ensuring accurate communication and efficient clinic flow.

The role requires a Diploma in Medical Office Administration, a health and safety certificate, and at least 1 year of relevant experience.

Qualifications

• Diploma in Medical Office Administration or related field required.
• Worker Health and Safety Awareness training certificate required.
• One year of recent relevant experience preferred.

Responsibilities

• Schedule and book patient appointments, tests, and referrals according to guidelines.
• Book return follow-up appointments across local and peripheral clinics.
• Arrange chemotherapy and radiation treatments per center guidelines.
• Contact patients by phone or mail to confirm appointments.
• Provide written date, time and location details for tests.
• Prepare and maintain daily appointment calendars across sites.
• Enter data into computerized system and update attendance statistics.
• Assist with transportation arrangements as required.

Skills

Medical Terminology

Typing 50 wpm

Data entry

MS Office (Word, Excel, PowerPoint,Out

Mosaiq

Patient communication

Interpersonal skills

Prioritization

Privacy compliance

Teamwork

Education

Medical Office Administration Diploma

Worker Health and Safety Awareness (4 Steps)

Tools

Mosaiq

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Competition #

10797

Job Title

Booking Clerk

Department

North East Cancer Centre

Status

Temporary (October 2026- February 2027)

Work Type

Part-time

Affiliation

CUPE Clerical

Shift Assignment

Days

Bilingualism Required

Yes

Police Check Requirement

N/A

Site

RLHC-CUPE Clerical

Salary Information

$29.45-$30.96/hour

Application Closing Date

September 30, 2026

KEY FUNCTION:

Schedule and book a variety of patient appointments, follow up visits, tests, treatments and referrals for all patients within the Shirley and Jim Fielding Northeast Cancer Centre (SJFNECC).

REPORTING:

Under the general direction of the Manager, Bookings and Chart Preparation.

DUTIES:

1. 1. Review incoming referrals for new patient and book as per Ontario Health – Cancer Care Ontario (OH-CCO) and SJFNECC guidelines.
2. 2. Book all return follow-up appointments for patients, locally and peripheral clinics.
3. 3. Book chemotherapy and radiation treatments as per SJFNECC guidelines.
4. 4. Contact patients by phone or mail regarding appointments and procedures as required.
5. 5. Provide patients with written date, time and location of tests, requisitions and explanations.
6. 6. Fax requisitions to appropriate department and to North Eastern Ontario hospitals, clinics, and care providers.
7. 7. Re-book and restrict physician clinics as required.
8. 8. Process cancellations and change appointments efficiently and effectively and advise nursing staff as required.
9. 9. Request all required information from physicians’ offices, health care facilities and a variety of Electronic Medical Records (EMR) to ensure all documentation is included to facilitate appointments/consultations.
10. 10. Maintain appointment calendars for designated physicians and other designated health care professionals.
11. 11. Maintain and print daily schedules that integrate activities from various sites as required.
12. 12. Arrange and maintain schedules to meet changing demands and requests as required.
13. 13. Enter data into a computerized system, and update statistics on patient attendance.
14. 14. Arrange patient transportation as required.
15. 15. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
16. 16. Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
17. 17. Participate in hospital training as required.
18. 18. Assist with improvement initiatives as required.
19. 19. Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

1. 1. Minimum of a one (1) year Diploma in a Medical Office Administration or related field from an accredited college.
2. 2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

1. 1. One (1) year recent relevant experience within the last five (5) years is preferred.

KNOWLEDGE/SKILLS/ABILITIES:

1. 1. Demonstrated knowledge of and proficiency in Medical Terminology.
2. 2. Demonstrated ability to accurately type a minimum of 50 words per minute.
3. 3. Demonstrated proficiency in data entry.
4. 4. Demonstrated computer skills with advanced proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook), Mosaiq and application patient information systems.
5. 5. Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
6. 6. Demonstrated interpersonal and communication skills.
7. 7. Demonstrated ability to prioritize tasks.
8. 8. Demonstrated compliance with HSN’s privacy policy.
9. 9. Demonstrated commitment to the safety of co-workers and patients.
10. 10. Demonstrated ability to work effectively and efficiently as a team member in a fast-paced environment.

PERSONAL SUITABILITY:

1. 1. Proven ability to work independently and in a team environment.
2. 2. Demonstrated commitment to ongoing professional development.
3. 3. Demonstrated professionalism in dealing with confidential and sensitive issues.
4. 4. Demonstrated positive work record and good attendance record.
5. 5. Ability to meet the physical and sensory demands of the job.

Selection Process:

Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.