Body Shop Customer Service Representative - Subaru South

The Jim Pattison Auto Group; Winnipeg; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Comprehensive training provided

Career advancement opportunities

Job summary

The Jim Pattison Auto Group is seeking a customer-focused Bodyshop Customer Service Representative to guide clients through the repair journey at Jim Pattison Subaru South. You will ensure clear communication, accurate records, and a positive experience across all stakeholders in a fast-paced collision repair environment.

As the primary contact, you will explain procedures and insurance information, coordinate intake, and collaborate with estimators, technicians, and management to deliver

Qualifications

• Experience in collision repair or bodyshop customer service environments is preferred.
• Strong communication, empathy, and problem solving to guide customers through repairs.
• Ability to manage expectations and de-escalate in a fast-paced setting.

Responsibilities

• Serve as the primary contact for customers from intake to repair completion with timely updates.
• Explain repair procedures, estimates, insurance information, and next steps clearly.
• Build strong relationships through empathy and professional communication.
• Coordinate appointments, intake and documentation to support an efficient workflow.
• Collaborate with estimators, technicians, insurance reps, and management for a seamless experience.
• Maintain accurate customer records and follow up as required.

Skills

Customer service

Communication

Organizational skills

Team player

Conflict resolution

Tools

CRM software

Job description

We are seeking an experienced and customer-focused Bodyshop Customer Service Representative to join Jim Pattison Subaru South. The ideal candidate will have collision repair industry experience and a strong background in customer service, with the ability to guide customers through the repair process while delivering a professional and reassuring experience.

This role is the primary point of contact for customers throughout the repair journey, requiring excellent communication skills, attention to detail, and the ability to manage customer expectations in a fast-paced environment.

Schedule

This is a full-time, permanent position offering 40 hours per week. The regular schedule is Monday to Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch break.

This role reports to the Collision Manager.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A day in the life…

Acting as the body shop’s front-line customer relations and service representative, the Customer Service Representative is responsible for delivering an exceptional customer experience while providing administrative support to the repair facility team. The CSR plays a critical role in ensuring clear communication, customer confidence, and alignment between customers, technicians, estimators, insurance partners, and management throughout the repair process.

• Serve as the primary point of contact for customers from vehicle intake through repair completion, providing timely updates on repair status, timelines, approvals, and any changes.
• Guide customers through the repair process by clearly explaining procedures, estimates, insurance-related information, and next steps.
• Build strong customer relationships through empathy, professionalism, effective communication, and proactive problem-solving.
• Manage customer expectations and resolve concerns using sound judgment, patience, and effective de-escalation techniques.
• Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow.
• Collaborate with estimators, technicians, insurance representatives, and management to ensure a seamless customer experience.
• Maintain accurate customer records and follow up as required.
• Consistently deliver a high standard of service in a fast-paced collision repair environment.

What we look for…

• Previous experience in a collision repair facility, automotive service department, or bodyshop environment preferred.
• Experience as a Bodyshop CSR, Service Advisor, Customer Service Representative, or similar customer-facing automotive role.
• Strong understanding of the collision repair process and customer journey.
• Proven ability to manage customer expectations and provide solutions in challenging situations.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Professional, patient, and customer-focused approach.
• Experience working with insurance claims and repair processes is an asset.
• Ability to work effectively in a team environment.

Why join us…

• Competitive wages.
• Unlimited opportunities for career advancement and skill development.
• Comprehensive training provided by manufacturers and in-house experts.
• Exclusive access to vendor promotions, offers, and purchase programs.
• Recognition and rewards initiatives.
• Comprehensive benefits package.
• Amazing colleagues, great working environment, and a team building culture!

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].