Bodily Injury Examiner

OTIP Group of Companies (OTIP, Orbit, Curo); Southwestern Ontario; Hybrid; CAD 66,000 - 91,000; Full time

Benefits offered by this job

Pension plan

Continuing education/licensing fees 0

LinkedIn Learning

Work-from-home / hybrid

Advancement opportunities

Job summary

OTIP Group of Companies is seeking a Bodily Injury Examiner in Ontario to resolve casualty claims with high standards of quality. You will establish proof of loss, investigate, negotiate settlements, and coordinate with senior staff while ensuring confidentiality and compliance.

The ideal candidate has CIP progress, an adjuster license pursuit, and 3+ years in all-lines claims adjudication, plus strong MS Office skills and exceptional communication with stakeholders.

Qualifications

• Working towards CIP designation.
• Working towards an Adjuster’s license.
• Minimum of three years all lines claims adjudication.
• Knowledge of intermediate Microsoft Office Suite applications.
• Superior communication skills and the ability to deal effectively with all levels of internal and external stakeholders.
• Demonstrated ability to provide outstanding service in an accurate and efficient manner.
• Superior time management and organizational skills to manage competing priorities.
• Ability to communicate in French is considered an asset.

Responsibilities

• Support customer service, inquiries, and improve work quality and volume.
• Establish proof of loss and conduct investigations for casualty claims of moderate complexity.
• Manage file handling, reserving, expenses, and loss control per standards.
• Assess damages and negotiate to contain ultimate value and disposition of claims.
• Represent stakeholders professionally at meetings, hearings, mediations, and settlements when appropriate.
• Provide legal support and assemble documentation for settlements as requested.
• Maintain confidentiality of claims information and input data accurately.

Skills

CIP designation

Adjuster license

All-lines claims

MS Office

Communication skills

Stakeholder management

Time management

French language

Tools

Microsoft Office Suite

Job description

What You’ll Do:

The Bodily Injury Examiner is responsible for serving members and resolving casualty claims, while maintaining the highest level of quality. This includes establishing prompt contact with members, coordinating timely investigations, ensuring legal compliance, maintaining file quality requirements, and adhering to corporate service standards, goals and criteria. Reporting to the Senior Manager, National Injury, the core parts of your role will be to:

• Support customer service, which includes responding to inquiries and maintaining and improving work quality and volume.
• Establish proof of loss. This includes studying and analyzing documentation, collecting additional information from various outside parties as required, initiating, or conducting investigation of questionable claims, and negotiating and disposing of casualty claims of minor to moderate complexity in a timely manner.
• Maintain quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, liability assessments, and setting an agenda for future handling.
• Build documents in defense of moderate exposure claims. This includes assessing damages, recognizing potential exposures, implementing tasks to contain ultimate value and disposition of moderate exposure claims using superior negotiation skills.
• Represent stakeholders in a professional manner at meetings, court hearings, mediations and other information gatherings with a view to effect settlement when appropriate.
• Provide legal support, assembling documentation for settlement action as requested by senior staff.
• Keep claims information confidential to protect operations.
• Maintain client database and complete defined functions directly onto the computer system, while ensuring accuracy of input data.
• Adhere to guidelines, contract, and insurance regulations to ensure legal compliance.
• Collect, analyze, and summarize information for reporting purposes.
• Perform other duties within competence, as assigned.

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Working towards a CIP designation.
• Working towards an Adjuster’s license.
• A minimum of three years all lines claims adjudication.
• Knowledge of intermediate Microsoft Office Suite applications.
• Superior communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• The demonstrated ability to provide outstanding service in an accurate and efficient manner.
• Superior time management and organizational skills to manage competing priorities, including project management skills.
• The ability to communicate in French is considered an asset.

We also consider your potential.

If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Salary Range:

This position offers a competitive salary within a range of $66,360 to $91,217, along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together!