Bilingual Claims Adjuster, Automobile

OTIP Group of Companies (OTIP, Orbit, Curo); Ottawa; Hybrid; CAD 58,000 - 79,000; Full time

Benefits offered by this job

Defined benefit pension

Continuing education and licensing fee

LinkedIn Learning access

Flexible work-from-home and hybrid

Job summary

OTIP Group of Companies (OTIP, Orbit, Curo) seeks an Automobile Claims Adjuster to investigate and settle minor to moderate auto claims while upholding fiduciary and regulatory standards. You will establish relationships with insured members, coordinate with service providers, and ensure timely, accurate settlements.

The role offers a competitive salary with bonuses, a pension and comprehensive benefits, and flexible hybrid work options to support work-life balance.

Qualifications

• Post-secondary education or college diploma in a related field.
• CIP designation or working towards designation.
• Provincial adjusters license as required; ability to acquire same.
• 2+ years of experience with automobile policy.
• Ability to communicate in French is an asset.
• Excellent communication skills, verbal and written.
• Strong time management and organizational skills.
• Current Microsoft Office knowledge and proficiency.
• Ability to learn and adapt in a fast-paced environment.
• Ability to work independently and in a collaborative team.

Responsibilities

• Investigate and settle automobile claims of minor to moderate nature.
• Respond to inquiries, maintain contact with insured members, and assist with overflow.
• Review coverage, liability and quantum; coordinate with outside service providers.
• Maintain timely and accurate correspondence and reserve/closing documentation.
• Gather information from insureds, authorities, witnesses, and other insurers for investigations.
• Ensure data integrity and proper payments; manage claim files and documentation.

Skills

Excellent communication

Time management

Organizational skills

Microsoft Office

Teamwork

Education

Post-secondary education/college diploma

CIP designation or working towards

Tools

Microsoft Office

Job description

What You’ll Do:

The Claims Adjuster, Automobile is responsible for serving the members through the investigation and settlement of minor to moderate automobile claims. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability and quantum ensuring fiduciary, regulatory and contractual compliance, and adhering to organization service standards, operational targets and core competencies. Reporting to the National Auto Claims Manager, the core parts of your role will be to:

• Delivera superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow.


• Confirmcoverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, completing contractual auto coverage analysis and assessing quantum, reviewing subrogation opportunities, negotiating and resolving automobile insurance claims of minor to moderate nature in a timely manner.


• Coordinate, directand followup on work activities performed by outside service providers to completion.


• Ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.


• Gatherinformation from insured members, civil authorities, police, witnesses and other insurers to complete a timely investigation of the motor vehicle accident.


• Maintainquality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, questionable claims, and creating defined disposition plans for future handling leading to file closure.


• Assistand participatein all dispute forums related to policy coverage on behalf of key stakeholders. Providesupport and assembles documentation on items in dispute along with resolution recommendations.


• Keepclaims information confidential to protect operations and insured members.


• Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input.


• Adhereto partner's guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.


• Actively participatein coaching and training sessions and collaborate with team members and management.


• Takean active role in creating an environment of continuous improvement of work efficiencies and highlight value work.


• Performother duties within competence, as assigned.

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• This is the unique blend of skills and experience we would love to see in an ideal candidate.


• A post-secondary education and/or college diploma within related field.


• CIP designation or working towards designation.


• Provincial adjusters license as required; Ability to acquire same.


• 2+ years’ experience with a good understanding of the automobile policy.


• Ability to communicate in French is an asset.


• Excellent communication skills verbal and written to effectively work with internal and external stakeholders.


• Strong time management and organizational skills to manage competing priorities.


• Current Microsoft Office working knowledge.


• Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.


• Ability to work independently and as part of collaborative team environment.

We also consider your potential.

Salary Range:

This position offers a competitive salary within a range of$57,669 to $79,295, along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Defined benefit pension plan for a financially confident retirement


• 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)


• Access to a wealth of learning resources, including LinkedIn Learning for professional development


• Flexible work-from-home and hybrid options


• Unlock your potential with opportunities for advancement

Let’s work together!