Boarding Team Leader

Petfinity; Calgary; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Employee discounts

Growth opportunities

Job summary

Petfinity in Calgary, Canada is seeking a hands-on Boarding & Daycare Team Lead to supervise shifts, ensure all pets under care are safe and well-cared-for, and maintain high standards of cleanliness and client communication.

You will train and support staff, manage scheduling, and act as a liaison between staff, leadership, and clients to uphold exceptional care.

Qualifications

• 1–2+ years of experience in professional pet care (boarding, daycare, veterinary, or similar).
• Previous leadership, supervisory, or senior team member experience preferred.
• Strong understanding of dog behavior, group play management, and animal safety.

Responsibilities

• Lead and support the boarding & daycare team during assigned shifts.
• Ensure all pets are cared for safely, compassionately, and according to protocol.
• Supervise group play, monitor behaviour, and intervene confidently when needed.
• Oversee daily routines including feeding, medications, enrichment, and rest.
• Ensure team members are following established procedures and safety standards.
• Assist with training and onboarding of new team members.
• Support scheduling needs and communicate effectively with leadership.
• Communicate professionally with clients regarding their pets when required.
• Maintain a clean, organized, and welcoming environment.
• Step in wherever needed — lifting, cleaning, problem-solving, and supporting the team.

Skills

Leadership

Team supervision

Dog behavior knowledge

Communication

Physical stamina

Job description

You Were Meant for More Than Just a Job — This Is a Leadership Role With Purpose

At Petfinity, we believe extraordinary things happen when passionate people come together around a shared purpose — and that purpose is simple:
to create a place where pets feel safe, loved, and truly cared for while their families are away.

We’re not your average pet facility. We’re Calgary’s newest and most innovative destination for animal care, bringing together boarding, daycare, training, grooming, rehabilitation, and retail under one roof. Everything we do is rooted in excellence, compassion, and accountability — for the pets, the clients, and the team.

If you’re looking to simply clock in and clock out, this role won’t be the right fit.
But if you’re ready to step into leadership, take ownership of your shift, and help set the standard for exceptional care — keep reading.

The Opportunity: Boarding & Daycare Team Lead

This is a shift supervisor / team lead role with an elevated level of responsibility. You’ll be the point person on shift — supporting the team, overseeing daily operations, and ensuring every pet in our care is safe, comfortable, and receiving consistent, high-quality care.

You’ll lead by example, help train and support team members, assist with scheduling and communication, and act as a trusted liaison between staff, leadership, and clients when needed.

Your work matters here. The tone you set, the standards you uphold, and the care you provide directly shape the experience of our pets, clients, and team.

What You’ll Do

Lead and support the boarding & daycare team during assigned shifts

Ensure all pets are cared for safely, compassionately, and according to protocol

Supervise group play, monitor behaviour, and intervene confidently when needed

Oversee daily routines including feeding, medications, enrichment, and rest

Ensure team members are following established procedures and safety standards

Assist with training and onboarding of new team members

Support scheduling needs and communicate effectively with leadership

Communicate professionally with clients regarding their pets when required

Maintain a clean, organized, and welcoming environment

Step in wherever needed — lifting, cleaning, problem-solving, and supporting the team

What We’re Looking For

1–2+ years of experience in professional pet care (boarding, daycare, veterinary, or similar)

Previous leadership, supervisory, or senior team member experience is strongly preferred

Strong understanding of dog behaviour, group play management, and animal safety

Calm, confident decision‑making skills — especially in busy or high‑energy environments

Excellent communication and a team‑first mindset

Physically capable of lifting, cleaning, walking dogs, and staying active throughout your shift

Availability for mornings, evenings, weekends, and holidays

A genuine commitment to animal wellbeing and operational excellence

What You’ll Gain

A role with real responsibility and trust — your leadership makes a difference

Health and dental benefits for eligible team members

Employee discounts on Petfinity services including boarding, daycare, training, and retail

Exclusive team savings at our partnered veterinary hospital next door

Opportunities for growth as we continue to expand

You Are

A Pet Care Pro

Whether it’s playing, feeding or comforting, you’re all about delivering top-tier care.

Keen-eyed

You spot every tail wag and twitch, ensuring our guests are as happy as they can be.

A Team Player

You know that taking care of pets is more fun in a pack, so you’re ready to work and grow alongside a dedicated team.

Comfy Digs

Work in a facility that feels like home – for you and the pets.

Competitive Pay

Your skillset is valuable and our compensation package reflects that.

Professional Growth

Opportunities for professional development in a supportive and fun work environment.

Ready to Step Into Leadership?

This isn’t just another pet care job. It’s a chance to lead with purpose, support a team, and help raise the bar for what boarding and daycare can be.