Biltmore- Assistant Manager (Mon-Fri Days)

RainCity Housing and Support Society; Vancouver; On-site; CAD 69,000 - 84,000; Full time

Benefits offered by this job

5 days of paid leave for Indigenous Ém

8 weeks of paid gender-affirming care

Employee and Family Assistance Program

Municipal Pension Plan

Employer-paid benefits

Core Gender Affiliation services

Massage allowance $1,000/year

Paramedical services coverage $500

Vision, Dental, Prescription, Life, LT

Job summary

RainCity Housing and Support Society in Vancouver seeks an Assistant Manager for the Biltmore Housing Program, a 95-unit facility serving individuals facing homelessness and related health challenges. You will lead operations, support staff, and help align services with the program’s recovery and harm-reduction approaches.

The role is full-time (1.0 FTE, 80 bi-weekly hours) with a Monday–Friday schedule and mandatory after-hours on-call rotation. Salary: $76,148.80 annually ($36.61 hourly).

Qualifications

• A B.A. in a relevant health discipline or equivalent experience.
• Training in supervisory and/or managerial functions.
• Four (4) years of recent related experience with people living with mental health issues, substance use and/or are at risk of being homeless.
• One (1) year in a supervisory, preferably managerial, capacity, and/or an equivalent combination of education, training, and experience.
• Current First Aid and CPR certification.
• Class 5 driver’s license.

Responsibilities

• Develop and implement program policies and procedures.
• Direct daily operations and manage staff performance.
• Replace the Program Manager during absences.
• Collaborate with leadership and operations teams to ensure integrated service delivery.
• Ensure program alignment with mandate, principles, and community partnerships.
• Participate in on-call rotation as required.

Skills

Supervisory/Managerial experience

First Aid & CPR

Driver’s license

Mental health housing experience

Education

B.A. in a relevant health discipline or equivalent experience

Job description

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa:n̓ƛʼən̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.

About Us – A Home For Every Person

RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

Benefits

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching: https://www.fseap.ca/
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire: https://mpp.pensionsbc.ca/
• Employer-paid benefits for employees:
• Core Gender Affiliation services
• $1,000/year coverage for Massage
• $500 per paramedical service Physiotherapy, Naturopath, Acupuncture, Chiropract, and more
• Vision Care, Dental Care, Prescription Drugs, Group Life Benefit (1 x annual salary,) Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies.

Position Summary

The Assistant Manager helps the Program Managers to develop, implement, monitor, and evaluate the program policies, procedures, and practices. The Assistant Manager directs the daily operations of the program, and performs hiring, dismissal, discipline, and performance evaluation of the staff team. The successful candidate ensures that program mandate, principles, policies, and procedures are followed. The Assistant Manager promotes the interests of the participants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Assistant Manager replaces the Program Manager for absences such as vacation, illness, and leaves. The Assistant Manager is part of the leadership team and works closely with other managers, the RainCity operations team, and administrative staff. A key component of this employment opportunity is the proven ability to collaborate and work alongside people of various socio-economic backgrounds.

COMPETITION#: job2026.373

POSITION TITLE: Assistant Manager

PROGRAM: Biltmore

POSITION TYPE: Full-time, 1.0 FTE, 80 Bi-weekly Hours.

EMPLOYEE GROUP: Excluded

SALARY: $76,148.80 annually ($36.61 hourly)

TERM: Permanent

START DATE: As soon as possible

SCHEDULE: General hours are Monday – Friday: 8:30AM – 5:00PM. Participation in the After-Hours On-Call rotation becomes a mandatory condition of this position. This includes evening, overnight, weekend, and holiday coverage as scheduled. The standard requirement is participation in the on-call rotation three (3) to four (4) times per calendar year, or as otherwise assigned based on operational needs. Flexibility in work hours is required to support this responsibility. As per Employment Standards, Assistant Managers are excluded from the sections of the Act dealing with overtime entitlement.

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.

Program Summary

The Biltmore Housing Program provides 95 units of housing to people who are coping with the realities of homelessness, substance use, and complex physical and mental health concerns. The units are situated on the 3rd-7th floors of the building. All units include bathrooms. One meal will be provided daily, provider to be determined. There are common areas situated on the 7th floor, with some amenities. The building is located at Kingsway and 12th Ave in Vancouver. The program is staffed 24/7 by support workers. The main staffing area is situated in the lobby entrance; at least one support staff must be present at the entryway at all times.

Qualifications

• A B.A. in a relevant health discipline or equivalent experience
• Training in supervisory and/or managerial functions.
• Four (4) years of recent related experience with people living with mental health issues, substance use and/or are at risk of being homeless.
• One (1) year in a supervisory, preferably managerial, capacity, and/or an equivalent combination of education, training, and experience.
• Current First Aid and CPR certification.
• Class 5 driver’s license.

Required Skills, Abilities, & Knowledge

• Plan and direct a supportive housing program.
• Understand, interpret, explain, and apply municipal, provincial, and federal policy, law, regulation, and court decisions governing RainCity Housing’s community housing program.
• Present proposals and recommendations clearly, logically, and persuasively.
• Prepare clear, concise, and comprehensive correspondence, emails, reports, studies, and other written materials.
• Consult effectively with the senior leadership team to develop solutions to complex organizational and people management issues.
• Exercise sound, expert independent judgment within policy guidelines.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations.
• Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team.
• Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
• Knowledge of the strengths-based recovery model for people with mental illness.
• Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
• Detailed knowledge mental health diagnoses, medications, treatment, and support resources
• An understanding of best practices associated with operating a supportive housing program and harm reduction practices.
• Knowledge of Indigenous community and health resources.
• Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources.
• Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
• Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
• Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.

Diversity

RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply.

As we work towards building a diverse staff team, we are particularly seeking applicants who identify as being Indigenous, Black, People of Colour, applicants with personal lived expertise, and 2SLGBTQ+ identified people.

Inclusion and creating a safer space

We are committed to making our organization a safer place for our staff, with steps taken to create space for learning and unlearning. RainCity’s department of Indigenous Cultural Services was created with the purpose to acknowledge the unique history and service needs of our Indigenous staff and tenants in respect to accessing culturally relevant and culturally sensitive care and support. RainCity’s Black Affinity Group was formed to provide support for Black staff by creating a safe space to support each other, network, debrief, and to heal from the impact of harm endured. Candidates are welcome to self-identifying in their cover letters as Black, First Nations, Métis, or Inuit.

All of our employees are expected to develop and exhibit skills to contribute to safety in the workplace, including demonstrating anti-racism knowledge and skills to support racialized communities, including knowledge of Canada’s historical and on‑going colonialism and its impact on Indigenous peoples, and commitment to learn and uphold the Truth & Reconciliation Commission’s 94 Calls to Action and BC's Declaration on the Rights of Indigenous Peoples Act. Employees are also expected to demonstrate anti‑discrimination knowledge and skills to support equity seeking groups, including the 2SLGBTQA+ community, people who use drugs and alcohol, people living with mental health issues and sex workers.

Inclusivity And Support For People With Differing Abilities

In our efforts to provide a barrier‑free workplace, we invite you to let us know of any adjustments or accommodations that might be needed for you to participate in the interview or selection process by sending an email to [e-mail].

We are a Union

RainCity Housing is a unionized workplace. Along with the union, we support the principles of the Human Rights Code of BC. We promote a workplace that treats both staff and the people accessing services with dignity and respect.