Billingual Customer Service Representative

Xplore.; Fredericton; On-site; CAD 35,000 - 47,000; Full time

Job summary

Join a leading telecommunications company as a Bilingual Customer Service Representative in Fredericton. This role involves delivering exceptional customer support in a fast-paced environment while maintaining high service levels. Enjoy benefits like a generous bonus structure, health benefits, and a focus on career development.

Benefits

Bonus incentive opportunities up to $2800 annually

Excellent company benefits including health and dental

Matched participation in group RRSP

Opportunities to work from home after six months tenure

Qualifications

• Completion of postsecondary education in a related field.
• Previous customer service experience is an asset.
• Strong computer and troubleshooting skills.

Responsibilities

• Providing excellent customer experience by interacting courteously with customers.
• Offering account billing and technical support.
• Processing service orders and maintaining customer databases.

Skills

Customer Service

Problem Solving

Communication

Technical Support

Bilingualism

Time Management

Education

Postsecondary education in a related field

Tools

Microsoft Operating Systems

Job description

Do you have a passion for providing excellent customer service Want to work for a company who believes in putting the customer at the heart of everything they do Then join Xplores team of Bilingual Customer Service Representatives in our Fredericton NB office. Xplore offers a high energy fastpaced work environment where employee opinions and feedback are valued.

Xplore offers a high energy fastpaced work environment where employee opinions and feedback are valued.

We offer :

Bonus incentive opportunities up to $2800 annually

Excellent company benefits including health and dental

Matched participation in group RRSP

Strong focus on internal promotion career path development and training

Opportunities to work from home after six months tenure

Key responsibilities include :

Providing an excellent customer experience by interacting with customers in a courteous knowledgeable and professional manner.

Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies practices and procedures

Providing general account billing and technical support to our customers

Processing service orders

Maintaining accuracy of customer databases

Assisting with reporting and administration

Maintaining service levels and achieving business and performance goals and objectives

The ideal candidate will possess :

Completion of postsecondary education in a related field (or equivalent level of experience)

Knowledge of approaches tools and techniques for anticipating recognizing and resolving technical issues

Previous customer service experience is an asset

Strong computer and troubleshooting skills with the ability to analyze and solve problems

Solid working knowledge of the Microsoft Operating Systems; experience with MAC and / or Linux is an asset

Strong communication skills verbal and written with the ability to communicate effectively with customers in technical and nontechnical terms

Selfmotivated and driven with good time management and organizational skills

Ability to follow guidelines and strong attention to detail

Ability to prioritize and multitask while adapting in a fastpaced work environment

Bilingualism is an asset (French / English)

XploreJobs

As a condition of employment and in order to comply with industry related data security standards this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview :

Xplore Inc. isCanadas fibre 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a worldclass fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living for today and future generations.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Customer Service Representative • Fredericton, New Brunswick, Canada