Billing & Revenue Operations Analyst

Wiza; Ontario; On-site; CAD 60,000 - 68,000; Full time

Job summary

Wiza is seeking a detail-oriented Billing Operations Specialist to manage the complete billing lifecycle. This entry-level position will handle customer subscriptions, ensure timely payments, and collaborate with cross-functional teams. Ideal candidates will have 2-4 years of finance-related experience, proficiency in Stripe, and exceptional communication skills. Join a fast-paced startup and contribute to enhancing customer experiences!

Benefits

Competitive compensation package with bonus

Full health insurance coverage (medical, dental, vision)

Wiza-branded MacBook and merch

Inclusive and supportive workplace

Qualifications

• 2-4 years experience in billing or finance-related roles, preferably in a SaaS.
• Proficient in Stripe or other payment processing platforms.
• Strong analytical, problem-solving abilities, and excellent communication skills.

Responsibilities

• Manage the end-to-end billing process and customer subscriptions.
• Process payments, maintain data accuracy, and resolve disputes.
• Collaborate with teams to align on billing operations.

Skills

Attention to detail

Analytical skills

Problem-solving skills

Customer service skills

Communication skills

Education

Experience in billing or finance-related roles

Tools

Stripe

Job description

At Wiza, we're transforming how businesses approach sales, marketing, and recruiting through innovative tools like Wiza Prospect, Wiza Monitor, and the Wiza API. Our platform empowers teams to find real-time verified contact data, seamlessly enrich their CRM/contact database with 30+ data points, and close more deals with buying intent signals—all powered by live LinkedIn data.

Trusted by teams at industry leaders like Microsoft, Salesforce, and Amazon—and more than 55,000 businesses worldwide—Wiza is reshaping the sales intelligence landscape. Recognized as a 2025 Sales Intelligence Leader by G2, we're an ambitious, hyper-growth startup eager to drive exceptional results and satisfaction for all of our customers.

The Role

We are looking for a detail-oriented and proactive Billing Operations Specialist to join our team. This role will be responsible for managing the end-to-end billing process, including setting up subscriptions, processing payments, reconciling accounts, and ensuring smooth coordination across the GTM teams. You’ll play a critical role in supporting revenue operations and delivering a seamless billing experience for Wiza’s customers.

Key Responsibilities

Customer & Subscription Management

• Create and maintain customer master data in Stripe based on new sales agreements.
• Set up and manage customer subscriptions in Stripe and the Wiza backend.
• Manage invoice creation and monthly/quarterly billing schedules and ensure timely collections.
• Track successful and failed payments, addressing issues as needed.

Accounts Receivable & Payment Operations

• Process customer payments using multiple methods via Stripe.
• Monitor and reconcile bank transactions with remittances; post collections accordingly.
• Investigate and resolve payment discrepancies and disputes, including those raised in Stripe.
• Respond to customer inquiries regarding billing and payment issues.
• Proactively communicate with customers regarding delayed payments.
• Perform regular AR reconciliation and support reporting efforts.

Billing & Process Optimization

• Address and resolve billing issues promptly, minimizing customer impact.
• Serve as the main point of escalation for billing-related inquiries, ensuring SLA adherence.
• Prepare and validate monthly billing reports and KPIs for internal stakeholders.
• Identify opportunities for process improvement, automation, and efficiency.
• Maintain up-to-date documentation for billing processes, procedures, and policies.

Team Support & Cross-functional Collaboration

• Collaborate with Sales, Customer Success, and other Finance team members to align on billing and revenue operations.
• Support audits and ensure compliance with internal controls and external regulations.

What you bring

• 2–4 years of experience in billing, AR, or finance-related roles, preferably in a SaaS or subscription-based business.
• Proficiency in Stripe or other payment processing platforms.
• Familiarity with SaaS sales agreements and subscription lifecycles.
• Prior exposure to dispute management and financial reporting.
• Experience with financial systems and bank reconciliations.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent communication and customer service skills.
• Self-starter with the ability to work independently and cross-functionally.
• Comfortable managing multiple priorities in a fast-paced environment.

Comp / Benefits / Cool things at Wiza

• Competitive compensation package + bonus
• Full health insurance coverage (medical, dental, and vision)
• Wiza-branded MacBook and merch to inspire your creativity.
• A commitment to fostering an inclusive, accessible, and supportive workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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