Billing Manager

Morgan McKinley; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Morgan McKinley is collaborating with a nationally recognized law firm to recruit an experienced Billing Manager who will oversee the billing function and lead a dedicated team across multiple practice areas. The role emphasizes process optimization, client service, and collaboration with lawyers and business services to drive efficient invoicing and financial performance.

The successful candidate will partner with senior finance leadership to foster a service-oriented culture and deliver

Qualifications

• Progressive experience in legal billing within a law firm or comparable professional services environment.
• Previous experience leading billing professionals or teams.
• Strong understanding of legal billing practices, electronic billing, and client-specific billing requirements.
• Ability to prioritize multiple deadlines with strong attention to detail.

Responsibilities

• Provide day-to-day leadership, mentorship, and support to the billing team.
• Foster accountability, collaboration, and continuous learning across the function.
• Balance workloads, monitor productivity, and ensure service levels are met.
• Support employee development through coaching, performance management, and training initiatives.
• Oversee preparation, review, and delivery of client invoices with high accuracy.
• Coordinate with lawyers and staff to address billing questions and resolve discrepancies.
• Identify opportunities to improve turnaround times and efficiency.

Skills

Legal billing

Leadership

Process improvement

Analytical skills

Communication

Education

Bachelor's degree in Accounting/Finance

Tools

Aderant/Elite 3E

Microsoft Excel

Job description

An established national law firm is seeking an experienced Billing Manager to oversee its legal billing function and provide leadership to a dedicated team supporting multiple practice areas.

This is an excellent opportunity for an experienced legal billing professional who enjoys leading people, improving processes, and partnering with lawyers and business services teams to ensure an efficient and client-focused billing operation. Reporting to senior finance leadership, the successful candidate will play an important role in supporting the firm's financial performance while fostering a collaborative, service-oriented culture.

Why Join

• Join a nationally recognized law firm with a strong reputation for excellence
• Lead an experienced and collaborative billing team
• Make a meaningful impact on operational performance and client service
• Contribute to process improvements and ongoing systems enhancements
• Competitive compensation, comprehensive benefits, and opportunities for career growth
• Hybrid work environment that supports work-life balance

Key Responsibilities

• Provide day-to-day leadership, mentorship, and support to the billing team
• Foster a culture of accountability, collaboration, and continuous learning
• Balance workloads, monitor productivity, and ensure service levels are consistently achieved
• Support employee development through coaching, performance management, and training initiatives

Billing & Revenue Operations

• Oversee the preparation, review, and delivery of client invoices while maintaining a high standard of accuracy
• Ensure billing activities are completed within established timelines and in accordance with client-specific requirements
• Work closely with lawyers and support staff to address billing questions, resolve discrepancies, and facilitate timely invoice processing
• Monitor billing trends and identify opportunities to improve turnaround times and overall efficiency
• Assist with financial close activities by ensuring billing milestones are achieved on schedule

Relationship Management

• Develop strong working relationships with legal professionals, business services teams, and clients
• Serve as a trusted resource for billing-related inquiries and procedural guidance
• Promote a responsive, solutions-focused approach to internal and external client service
• Collaborate across departments to support the firm's overall financial objectives

Process Improvement

• Evaluate existing workflows and recommend enhancements that improve accuracy, efficiency, and service delivery
• Support the implementation of new technologies, reporting tools, and operational initiatives
• Maintain effective controls and standardized procedures across the billing function
• Ensure billing practices align with client expectations, firm policies, and industry standards

What You Bring

• Progressive experience in legal billing within a law firm or comparable professional services environment
• Previous experience leading, mentoring, or supervising billing professionals
• Strong understanding of legal billing practices, electronic billing, and client-specific billing requirements
• Ability to prioritize multiple deadlines while maintaining exceptional attention to detail
• Excellent analytical, organizational, and problem-solving skills
• Strong communication skills with the ability to build credibility across all levels of the organization
• A proactive leadership style with a focus on continuous improvement and team development

Technical Skills

• Experience working with legal financial management systems such as Aderant, Elite 3E, or similar platforms
• Familiarity with electronic billing applications and client billing portals
• Advanced Microsoft Excel skills, including reporting and data analysis

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related discipline, or an equivalent combination of education and experience
• Demonstrated success leading billing operations within a legal or professional services environment
• Strong understanding of financial controls, compliance requirements, and operational best practices
• Ability to thrive in a fast-paced, deadline-driven environment while delivering exceptional client service