Billing and Booking Clerk, Dentistry

Provincial Health Services Authority; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Billing and Booking Clerk for the Dentistry department. This entry-level role involves scheduling patient appointments, preparing for visits, and liaising with finance for billing. Candidates should have relevant experience and a commitment to understanding Indigenous Cultural Safety and health equity.

Benefits

Comprehensive benefits package

Professional development opportunities

Annual statutory holidays with generous vacation entitlement

Access to WorkPerks discount program

Remote work friendly employer, offering flexible work options

Qualifications

• One year of recent related experience or an equivalent combination of education and training.
• Knowledge of the impacts of settler colonialism on Indigenous Peoples and systemic racism in health contexts.
• Ability to keyboard at 45 w.p.m.

Responsibilities

• Schedule and book patient appointments according to priority and staff schedules.
• Prepare for patient visits by obtaining and checking documentation.
• Verify patient information to establish and maintain accounts.

Skills

Ability to communicate both verbally and in writing

Ability to organize work

Ability to deal with others effectively

Demonstrates a commitment to personal learning on Indigenous issues

Education

Completion of a dental receptionist course

Grade 12

Job description

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• Schedule and book patient/client appointments in accordance with established priority level and various medical and health professional staff schedules by methods such as receiving requests/requisition, responding to patient/client arrivals, checking schedules for appropriate times, identifying pre-test instructions, contacting patient/clients, physician offices to confirm appointments and relay instructions; follow up with referring physician for requisitions not yet received; adjust schedules and makes alternate arrangements for appointment cancellations or changes in facility operation
• Prepare for patient visits by methods such as obtaining applicable documentation, checking that information is complete, pulling charts, calling doctor's offices and/or patient/clients to track down pertinent information, entering demographics, into the clinic's computerized patient/client registration system, completing applicable test requisitions according to information provided, transmitting test results and/or medical information via facsimile to various areas in accordance with established procedures; prepares appointment day sheets for clinic personnel in accordance with established procedures
• Admit patients for clinic appointments using the Hospital registration system by obtaining patient information and completing admission documentation
• Complete month-end procedures and year-end report and provides Manager, clinicians and Finance with required reports. Verify patient account statements and mails out monthly. Liaise with Finance to resolve discrepancies as required. Provide Finance with a quarterly account write-off patient list.
• Assemble pertinent patient information such as patient charts, x-rays and laboratory reports prior to appointments and ensure follow-up schedule form and applicable billing information is received and entered into computer. Request, collect and return charts to Health Records.
• Receive previous/new patients by either reviewing information in patient files to verify all data is current such as name of employer and insurance carrier or registering patient by verifying information given such as name, age, nature of care required and insurance carrier in order to input information into computer. Verify/confirm Ministry coverage for all Ministry patients.
• Establish and maintain patient accounts by entering applicable billing information into billing program, completing MSP billing cards and computer generated claim form by obtaining patient and Dentist/Specialist signature for submission to insurance carrier, requesting payment from patients for fees not covered under plan. Balance deposit slips daily against monies received and delivers balance sheet/money to Cashier for deposit. Provide professional staff with balance sheet/money and obtains a signature as proof of receipt. Payment processed by accepted methods of payment.
• Liaise with outside insurers and/or patient family/Public Trustee/guardian to confirm planned treatment is approved according to individual circumstances. Enter approval/non-approval information into appropriate electronic system.
• Interview patients, family or others to determine the method of payment, paying agency, payment plan, and insurance carrier details. Liaise with departments to determine additional sources of funding and advises clients of funding sources.
• Invoice patients, dental/medical service plans, insurance companies and other organizations for the provision of dental services such as examinations, diagnostic services and treatments.

What you bring

Qualifications

• Grade 12, completion of a dental receptionist course plus one (1) year recent related experience or an equivalent combination of education, training and experience.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Ability to keyboard at 45 w.p.m.
• Ability to communicate both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Wage: $27.56 per hour

Hours of Work: Monday – Friday; 0800-1600

Requisition # 184172E

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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