Bilingual Visitor Services Supervisor (EN/FR)

Tourism Kingston; Kingston; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Health and dental benefits

Health Spending & Wellness Account

Employer-matched RSP program

Job summary

Tourism Kingston, located at the Visitor Information Centre in Kingston, Ontario, seeks a Supervisor of Visitor Services. The role involves training staff, guiding operations, and promoting Kingston attractions and events to visitors in person and online.

You will handle sales, merchandising, and customer assistance, with duties across on-site and off-site locations. The position requires bilingual English/French communication and leadership abilities.

Qualifications

• Minimum of two years of relevant experience in customer service or retail.
• Bilingual proficiency in English and French.
• Strong leadership experience and ability to train others.

Responsibilities

• Deliver visitor service excellence with a friendly and welcoming attitude.
• Promote services, products, and partners to visitors.
• Collaborate with colleagues to maximize sales and in-store presence.
• Input visitor data into CRM software and maintain records.
• Lead by example in all customer service activities.
• Train and coach employees in promoting attraction tickets and merchandise.

Skills

Customer service

Retail experience

Bilingual EN/FR

Leadership

Tools

Square

Connecteam

CRM software

E-commerce platforms

Job description

Tourism Kingston, located at the Visitor Information Centre in Kingston, Ontario, seeks a Supervisor of Visitor Services. The role involves training staff, guiding operations, and promoting Kingston attractions and events to visitors in person and online.

You will handle sales, merchandising, and customer assistance, with duties across on-site and off-site locations. The position requires bilingual English/French communication and leadership abilities.