Bilingual Underwriting Operations Associate

CNA Insurance; Edmonton; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated underwriting support professional to join their operations team. This role involves providing essential underwriting assistance across Canada, ensuring accuracy in processing mid-term change endorsements, and maintaining high-quality standards. The ideal candidate will possess strong analytical and customer service skills, along with the ability to communicate effectively in both English and French. This position offers a unique opportunity to contribute to a collaborative environment focused on continuous learning and excellence in service delivery.

Qualifications

• University degree or college diploma with a focus on insurance.
• Strong communication skills in English and French.

Responsibilities

• Provide centralized underwriting support for various departments.
• Communicate with underwriters and brokers for information verification.

Skills

Analytical Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Education

University degree or college diploma

Chartered Insurance Professional designation

Tools

Microsoft Office Suite

Internal Underwriting application

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Reporting to the Operations Team Lead, the overall purpose and objective of this position is to provide centralized, high volume underwriting support for Underwriting Departments across Canada. The successful candidate will be responsible for the following:

JOB DESCRIPTION:

Essential Duties & Responsibilities

• Use CNA’s Internal Underwriting application to triage and process mid-term change endorsements for One World and Oneworld + Policies ensuring completeness and accuracy in accordance with established guidelines.
• Communicate successfully with Underwriters/Brokers for verification and qualification of information as needed and to request information required to be part of the underwriting file.
• Determine premiums for mid-term change endorsements accurately.
• Familiarize and apply best business practices towards centralized service & maintain quality standards.
• Communicates with external producers/customers and serves as the first-line point of contact on account related matters while proactively identifying opportunities for up sell or account rounding.
• Manages account documentation and ensures file completeness and quality (correspondence, proposals, agreement letters, endorsements, cancellations, etc.).
• Coordinates account processing and servicing.
• Work as a liaison between the underwriter and processing centers to ensure timely account set-up, rating, issuance and renewal prep activities.
• Analyzes account specific information and summarizes information and findings for Underwriter review (i.e. loss information, description of operations, financials, risk control reports).

In all responsibilities and interactions, all employees are expected to adopt and align with CNA’s Winning Behaviours – to be externally focused, accountable, collaborative, innovative, inclusive and continuously learning.

QUALIFICATIONS:

• University degree or college diploma and aspire to attain or has been granted the Chartered Insurance Professional designation.
• Excellent communication skills, both written and verbal in English and French.
• A proven track record in customer service coupled with excellent interpersonal skills. Strong analytical, organizational and time management skills. Must be detail oriented.
• Customer service focused. Excellent written and verbal communication skills.
• Ability to conceptualize details and develop action plans for problem solving and decision making.
• Ability to work both independently and within a team environment with limited supervision.
• Knowledge of Microsoft Office Suite and other business-related software.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.