Bilingual Travel Claims Examiner (EN/FR), Flexible Hours

Xodus Travel Services Inc.; Windsor; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Health and dental benefits

Flexible work hours

3 weeks vacation to start

Career learning and development

Supportive and collaborative work环境

Job summary

Xodus Travel Services Inc. is seeking a Bilingual Claims Examiner in Windsor, Ontario to assess and adjudicate travel insurance claims in English and French. You will review documentation, determine coverage, and guide claimants through settlement steps with accuracy and care.

The role emphasizes analytical and decision-making skills, with emphasis on compliance and customer satisfaction in a fast-paced travel insurance environment.

Qualifications

• Bachelor's degree or equivalent experience.
• Bilingual English/French proficiency.
• Excellent analytical and decision-making abilities.
• Knowledge of medical terminology is an asset.
• Detail-oriented with strong organizational skills.
• Knowledge of insurance regulations and industry standards.

Responsibilities

• Review and adjudicate travel insurance claims against policy wordings.
• Request additional information from clients, providers, and suppliers.
• Calculate benefit payments and process claim payments or denials.
• Document claim decisions with clear rationales.
• Manage claim files from receipt to resolution.
• Communicate status and rationale to claimants in English and French.
• Assist with appeals and escalated cases.
• Identify potential fraud indicators.

Skills

Bilingual (EN/FR)

Analytical skills

Decision making

Detail oriented

Insurance knowledge

Medical terminology asset

Education

Bachelor's degree or equivalent

Job description

Xodus Travel Services Inc. is seeking a Bilingual Claims Examiner in Windsor, Ontario to assess and adjudicate travel insurance claims in English and French. You will review documentation, determine coverage, and guide claimants through settlement steps with accuracy and care.

The role emphasizes analytical and decision-making skills, with emphasis on compliance and customer satisfaction in a fast-paced travel insurance environment.