BILINGUAL, TRAINING AND PERFORMANCE ANALYST (HYBRID)

Green Shield Canada (GSC); Montreal; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading health and benefits company is seeking a Bilingual Training and Performance Analyst to enhance organizational productivity and efficiency. The role involves delivering training, developing materials, and conducting needs assessments. Join a mission-driven team focused on better health for all Canadians.

Qualifications

• 2+ years of experience in training or instructional design.
• Proven ability to develop and implement training programs.
• Experience with learning management systems and virtual training platforms.

Responsibilities

• Delivering training sessions in person, virtual, or hybrid.
• Developing training programs and materials, including eLearning modules.
• Conducting needs assessments to identify skills gaps.

Skills

Bilingual

Communication

Organizational

Analytical

Problem Solving

Education

Bachelor's degree in Business Administration

Bachelor's degree in Adult Education

Bachelor's degree in Organizational Development

Tools

Adobe Creative Cloud

Articulate RISE

Microsoft Office Suite

Job description

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

As a Bilingual, Training and Performance Analyst, you will be a crucial part of the Training Team, utilizing your technical skills to enhance organizational productivity, efficiency, and financial outcomes. Your primary responsibilities include:

1. Delivering and facilitating engaging training sessions in person, virtual, or hybrid to both new hires and experienced employees, and providing feedback to support team member coaching.
2. Developing, designing, and maintaining training programs and materials, including eLearning modules and video content, by analyzing current practices and identifying learning objectives.
3. Conducting needs assessments to identify skills gaps and recommend training initiatives.
4. Monitoring and systematic evaluation of the effectiveness of training programs through assessments, feedback, and continuous improvement strategies.
5. Analyzing and evaluating communication and adjudication quality across various channels to measure time to proficiency and identify training improvement opportunities.
6. Conducting performance reviews and offering actionable recommendations based on analytics.
7. Collaborating with stakeholders, team members, and subject matter experts to ensure training aligns with business goals.
8. Managing training development timelines and reporting progress to stakeholders.
9. Providing support on speech analysis, call studies, and other improvement activities.
10. Hours of work may vary for some training sessions to accommodate business needs.
11. May require occasional travel.

WHO WE'RE LOOKING FOR

• 2+ years of experience in training, instructional design, or facilitation, including virtual work environments.
• Bilingual: Proficiency in both French and English.
• Bachelor's degree in relevant fields such as Business Administration, Adult Education, or Organizational Development.
• Proven ability to develop and implement training programs that drive operational excellence.
• Experience with learning management systems (LMS), virtual training platforms, and software such as Adobe Creative Cloud, Articulate RISE, etc.
• Exceptional communication and presentation skills with the ability to convey complex information clearly and engagingly to diverse audiences.
• Strong organizational, analytical, and problem-solving skills.
• Proven project management capabilities.
• Ability to partner and collaborate with various stakeholders including functional leaders and subject matter experts at all organizational levels.
• Demonstrated adaptability and ability to quickly learn and apply new concepts in a dynamic environment.
• Outstanding people skills, high energy, and an optimistic attitude.
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Thrives in a fast-paced environment, capable of working autonomously and within a collaborative team setting.
• Demonstrates a high degree of confidentiality and integrity in handling sensitive information.

NICE TO HAVE

• Certification in Training or instructional design (CPTD, ATD, Quality Matters).
• Experience working in the health, group/individual benefits, and insurance industry.

THE CULTURE

We believe a career should be meaningful, not just a means to earn a living. Our culture values everyone’s voice and aims to create better health for all. We challenge the status quo and are driven by people who challenge theirs. We believe your workplace should empower you to be your best self. We provide a space where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our success. Inclusivity makes us stronger, smarter, and more informed. Being intentionally inclusive of diverse backgrounds, perspectives, and experiences enhances our culture and impacts how we support our communities. A career at GreenShield isn’t just about personal achievements; it’s about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position to communicate effectively with colleagues and customers who primarily use English. We support diversity, equity, and inclusion and value the contributions of all candidates. Even if your experience isn’t a perfect match, we encourage you to apply. We will accommodate needs under human rights legislation throughout the recruitment process. Please request accommodations via [e-mail]. All information related to accommodations will be handled confidentially.

Providing this information allows GS to assess your suitability for current and future opportunities. Your résumé will be kept confidential and used only for employment-related purposes, possibly stored outside Canada for statistical analysis, with no personal identification attached.