Bilingual Test Analyst, AWS / Amazon Connect

Socket.dev; Richmond Hill; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Socket.dev is seeking a Bilingual Test Analyst to test AWS‑based contact centre solutions, with hands‑on experience in Amazon Connect. The role is hybrid, based in Toronto, with onsite work 3–4 days per week.

You will validate end‑to‑end customer journeys in French and English and collaborate with developers and business stakeholders. The ideal candidate has strong QA experience with Amazon Connect, AWS services, API testing, and the ability to troubleshoot across the stack.

Qualifications

• Experience testing Amazon Connect contact flows and AWS services.
• Strong QA methodologies and SDLC understanding.
• Ability to create test plans and detailed defect documentation.
• Experience with end-to-end testing and user acceptance testing.
• Fluent in French and English, written and spoken.

Responsibilities

• Develop and execute test plans, test cases, scripts and scenarios for Amazon Connect and AWS-based solutions.
• Perform functional, integration, regression, system and UAT testing.
• Test Amazon Connect contact flows, routing profiles, queues, prompts, transfers and agent experiences.
• Validate bi-lingual customer journeys (French & English) including IVR prompts and self-service flows.
• Review logs and troubleshoot using CloudWatch and other AWS tools; reproduce issues for developers.

Skills

QA methodologies

Test planning

Test case development

Defect tracking

Troubleshooting

Tools

Amazon Connect

AWS

API testing

Job description

Location: Toronto, Ontario
Work Model: Hybrid, in office 3 to 4 days per week
Language Requirement: Bilingual French and English

Position Overview

We are looking for a Bilingual Test Analyst with strong hands‑on experience in AWS and Amazon Connect to support the testing and quality assurance of cloud‑based contact centre solutions.

This is a hybrid role based in Toronto, and the successful candidate must be available to work onsite 3 to 4 days per week.

The ideal candidate is technically strong, comfortable working with developers and business teams, and able to test solutions end to end in both French and English.

Responsibilities

• Develop and execute test plans, test cases, scripts and scenarios for Amazon Connect and AWS‑based solutions.
• Perform functional, integration, regression, system and user acceptance testing.
• Test Amazon Connect contact flows, routing profiles, queues, prompts, transfers, callbacks and agent experiences.
• Validate both French and English customer journeys, including IVR prompts, routing and self‑service functionality.
• Test integrations between Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, CloudWatch and API Gateway.
• Validate APIs and integrations between Amazon Connect and external systems.
• Review logs and troubleshoot issues using CloudWatch and other AWS tools.
• Validate contact records, call attributes, dispositions, reporting data and downstream integrations.
• Perform end‑to‑end testing from customer interaction through agent handling, reporting and data capture.
• Identify, document and track defects through resolution.
• Reproduce technical issues and provide clear findings to developers and project teams.
• Support UAT and production validation.
• Work closely with developers, solution architects, project managers and business stakeholders.

Required Qualifications

• Strong hands‑on experience with Amazon Connect.
• Strong working knowledge of AWS.
• Experience testing Amazon Connect contact flows, routing, queues, agent configuration and reporting.
• Experience with AWS services such as Lambda, Lex, API Gateway, CloudWatch, DynamoDB and S3.
• Experience with API testing and troubleshooting.
• Strong understanding of QA methodologies and the software development lifecycle.
• Experience creating test plans, test cases and detailed defect documentation.
• Strong troubleshooting and analytical skills.
• Fluent in French and English, written and spoken.
• Must be able to work onsite in Toronto 3 to 4 days per week.

Nice to Have

• Python or SQL experience.
• Experience with Amazon Connect CTR/contact trace record data.
• Experience with Athena or QuickSight.
• Experience testing conversational AI, IVR or voice bot solutions.
• AWS certification.
• Previous contact centre or telecommunications experience.

What We’re Looking For

We need someone who can do more than follow a test script.

You should understand Amazon Connect, understand the AWS pieces behind it, be able to figure out where something is breaking, and clearly explain the issue to the team.

French and English are mandatory. Amazon Connect and strong AWS experience are mandatory. This is not a fully remote position.