Bilingual Technical Support Representative (Insurance)

Recrute Action; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Bilingual Technical Support Representative for an insurance company, providing essential client support and technical troubleshooting. This full-time, hybrid position offers flexible work hours and potential for permanent employment. Candidates must be bilingual in English and French and have excellent communication skills.

Qualifications

• 1-2 years of experience in a customer contact center.
• Medium to fast typing speed with accuracy.
• Basic knowledge of insurance and underwriting principles.

Responsibilities

• Respond to brokerages and internal partners regarding support needs.
• Deliver timely technical support via phone and email.
• Analyze and prioritize support requests based on urgency.

Skills

Bilingual (English and French)

Customer service

Problem-solving

Analytical skills

Communication

Education

College or university degree in Business Management or related field

Tools

Call center systems

Job description

Bilingual Technical Support Representative (Insurance)

Bilingual opportunity in the insurance industry supporting broker systems and customer service. Leverage your French and English skills in a hybrid role with flexible start times, hands-on technical troubleshooting, and direct client interaction. Ideal for service-oriented professionals with strong communication and problem-solving skills.

What is in it for you :

• Hourly salary of $28.
• 4-month contract with the potential for permanent employment.
• Full-time position : 37.50 hours per week.
• Hybrid role with flexible start times (8 : 00–10 : 00 AM).
• Business hours are Monday to Friday (8 : 00 AM–6 : 00 PM).
• On-site twice a week (Tuesdays and Wednesdays)

Responsibilities :

• Respond to brokerages, LIAs, and internal partners via phone and email regarding system access, support needs, and guidance requests.
• Deliver timely, accurate technical support with clear and professional communication.
• Ensure support tickets are logged and resolved within defined timelines.
• Provide user access support including setup, modification, and removal aligned with internal protocols.
• Offer mentorship and system support to peers, particularly junior staff.
• Maintain expert knowledge of support systems and offer cross-training as needed.
• Analyze and prioritize support requests based on urgency and business impact.
• Identify broker trends and collaborate with the business development team on training strategies.

What you will need to succeed :

• College or university degree, preferably in Business Management or a related field.
• 1–2 years of experience in a customer contact center.
• Proficiency with call center systems and relevant computer applications.
• Medium to fast typing speed with accuracy.
• Bilingual in English and French to support clients in both languages.
• Strong customer service mindset with excellent written and verbal communication skills.
• Analytical and problem-solving capabilities.
• Strong interpersonal and organizational skills; self-directed and adaptable.
• Basic knowledge of insurance and underwriting principles.
• Ability to manage end-to-end customer and broker inquiries.
• Aptitude to act as a Subject Matter Expert (SME) and represent the team on key initiatives.
• Skilled at troubleshooting and resolving technical issues efficiently.

Why Recruit Action?

Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

AVICJP00002739

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