Bilingual Technical Support Engineer

Hilti Hungária; Oakville; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to enhance customer experience by providing expert technical assistance for innovative construction solutions. This role involves creating engineering product submittals, collaborating with field personnel, and ensuring compliance with building codes. The ideal candidate will possess a Bachelor's degree in Engineering and be bilingual in French and English, showcasing strong communication and problem-solving skills. Join a company that values personal development and offers a comprehensive benefits package, including medical coverage and a robust pension plan, all while fostering a supportive and growth-oriented workplace.

Benefits

Medical/Dental/Vision insurance

Paid Time Off policy

Employee Assistance Program

Short-term Disability

Registered pension plan

Paid parental leave

Opportunities for growth

Backup daycare

Sabbaticals

Wellness screenings

Qualifications

• Bachelor’s degree in Civil, Structural, or Architectural Engineering preferred.
• Bilingual in French and English is required.

Responsibilities

• Provide technical sales support via phone and email.
• Create engineering product submittals for sales support.
• Stay current with building codes relevant to Hilti products.

Skills

Technical problem-solving skills

Effective communication skills

Ability to work effectively on teams

Bilingual (French/English)

Understanding of construction plans

Education

Bachelor’s degree in Engineering

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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What's the role?

The role of Technical Support Engineer is responsible for ensuring internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti products. This position creates engineering product submittals for field personnel to facilitate the sale of key products.

Who is Hilti?

Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Provide technical sales support through telephone and email related business
• Create engineering product submittals for field personnel to facilitate the sale of key products
• Meet assigned deadlines for project assignments
• Remain current in the knowledge of building codes relative to the application of Hilti products
• Understand and apply approvals and listings for Hilti products correctly in verbal and written communication with customers
• Provide engineering support through the composition of letters regarding the application of Hilti products for external customers
• Collect customer data and provide leads to field engineers in order to maximize coverage and penetration in the field
• Provide field engineers with corporate support and relevant product information
• Complete smaller projects (e.g., presentation and intranet development, small testing projects, and other engineering assignments) to support Hilti field engineers and sales personnel
• Protect Hilti from liability exposure through sound engineering judgment
• Additional duties, as assigned

Each year, between 50% to 70% of non-entry level positions are filled by internal candidates

What do we offer?

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including:

• Medical/Dental/Vision effective the first day of the month following employment
• Team member Only coverage premiums paid by Hilti
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
• Business Travel Accident paid by Hilti
• Basic Dependent Life Insurance paid by Hilti
• Option Life, AD&D, and Critical Illness for team member and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with dollar-for-dollar matching up to 5%. Eligible after 12 months of continuous service with immediate vesting
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Up to five days per year of backup daycare
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth – shift careers, support professional development, or be assigned to any of the 120+ countries where we operate

What You Need Is

• Bachelor’s degree in Engineering or Engineering Technology - Civil, Structural, or Architectural disciplines, preferred
• Bilingual (French/English), required
• Effective communication skills with engineers and architects, verbal and written
• Ability to organize and utilize large reference information
• Technical problem-solving skills
• Ability to work effectively on teams
• Understanding of construction plans, specifications, and documents
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Willingness to participate in international travel, including initial training in the United States (visa requirements are the applicant's responsibility)

Who should apply?

We are committed to caring for our people, with over 90% retention for the last five years and no layoffs during the COVID-19 pandemic. We value development, with 80-90% of roles filled internally. Most account managers come from non-construction backgrounds. Our culture emphasizes teamwork and ability, fostering a supportive environment.

Hilti, Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Construction