Bilingual Technical Support Engineer

Hilti (Canada) Corporation; Oakville; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where you'll play a vital role in delivering quality technical support to customers. This position involves creating engineering product submittals, providing sales support, and ensuring compliance with building codes. You'll be part of a collaborative team committed to excellence, with opportunities for professional growth and development. Enjoy a competitive salary, exciting bonus potential, and a comprehensive benefits package that includes health coverage, generous paid time off, and a registered pension plan. If you're passionate about engineering and customer service, this is the perfect opportunity for you.

Benefits

Medical/Dental/Vision Insurance

Paid Time Off

Short-term Disability

Employee Assistance Program

Generous Parental Leave

Registered Pension Plan

Wellness Screenings

Opportunity for Growth

Sabbaticals

Back-up Daycare

Qualifications

• Bachelor's degree in Engineering or related field is required.
• Bilingual in French and English is essential for this role.

Responsibilities

• Provide technical support through phone and email for sales.
• Create engineering product submittals to aid field personnel.

Skills

Effective Communication

Problem Solving

Team Collaboration

Technical Writing

Bilingual (French/English)

Education

Bachelor's Degree in Engineering

Engineering Technology - Civil, Structural or Architectural

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

What's the role?

The role of Technical Support Engineer is responsible for ensuring internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti products. This position creates engineering product submittals for field personnel to facilitate the sale of key products.

What does the role involve?

• Provide technical sales support through telephone and email related business
• Create engineering product submittals for field personnel to facilitate the sale of key products
• Meet assigned deadlines for project assignments
• Remain current in the knowledge of building codes relative to the application of Hilti products
• Understand and apply approvals and listings for Hilti products correctly in verbal and written communication with customers
• Provide engineering support through the composition of letters regarding the application of Hilti products for external customers
• Collect customer data and provide leads to field engineers in order to maximize coverage and penetration in the field
• Provide field engineers with corporate support and relevant product information
• Complete smaller projects (e.g. presentation and intranet development, small testing projects, and other engineering assignments) in order to help support the activities of Hilti field engineers and sales personnel
• Protect Hilti from liability exposure through utilization of sound engineering judgment
• Additional duties, as assigned

What you need is:

• Bachelor’s degree, required in Engineering or Engineering Technology - Civil, Structural or Architectural disciplines, preferred
• Bilingual (French/English), required
• Ability to communicate effectively with engineers and architects through verbal and written response, required
• Ability to organize and utilize large amounts of reference information
• Ability to identify, analyze, and solve technical problems
• Ability to function effectively on teams
• Aptitude to read and understand construction plans, construction specifications, and documents
• Ability to effectively use Microsoft Word, Excel, and PowerPoint
• Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and needs to be in hand before applying

Who should apply?

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It’s why most of our account managers come from a non-construction background.

Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

What do we offer?

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including:

• Medical/Dental/Vision effective the first day of the month following employment
• Team member Only coverage premiums paid by Hilti
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
• Business Travel Accident paid by Hilti
• Basic Dependent Life Insurance paid by Hilti
• Option Life, AD&D, and Critical Illness for team member and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Up to five days per year of back-up daycare
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate