Bilingual Tax Professional - TurboTax Live | Rivière-du-Loup, CA

Trafigura; Rivière-du-Loup; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading global financial technology company is seeking a Bilingual Tax Professional to assist clients in completing their income tax returns using TurboImpôt. This position involves providing tax guidance and support through advanced communication tools, ensuring a seamless experience for customers while addressing complex tax situations. The role offers competitive pay, flexible hours, and an opportunity to make a significant impact on clients' financial well-being.

Benefits

Bonuses

Equity rewards

Benefits according to company plans

Qualifications

• Minimum 2 years in tax preparation.
• Experience with tax software, especially TurboImpôt.
• Ability to handle complex tax situations.

Responsibilities

• Assist clients in completing their income tax returns with TurboImpôt.
• Provide guidance and review self-prepared tax returns.
• Communicate effectively using video tools.

Skills

Customer service skills

Communication skills

Tax laws understanding

Technical troubleshooting

Empathy

Tools

TurboImpôt software

Job description

Bilingual Tax Professional - TurboTax Live

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities:

• Assist clients in filling out their income tax returns using TurboImpôt software.
• Provide tax guidance and review personal tax returns prepared by clients themselves, including complex cases such as employment, self-employment, rental income, investments, foreign income, and various credits and deductions.
• Use government websites, professional resources, and team expertise to find accurate answers and communicate them clearly to clients.
• Handle inquiries related to product/software and document interactions for accurate record-keeping.

Qualifications:

• Minimum of 2 years of paid professional tax preparation experience.
• Ability to provide your CRA RepID for client representation services.
• Experience with professional tax software for personal and complex tax returns.
• Passion for helping clients navigate taxation complexities and enhancing customer satisfaction.
• Excellent customer service skills with a professional, friendly, and confident communication style via video and audio tools.
• Willingness to work a flexible schedule, minimum 20 hours per week.

Additional Asset Qualifications:

• Experience preparing Business (T2) and Quebec (TP1) tax returns.

Skills & Abilities:

• Fundamental understanding of tax laws and concepts, with a willingness to learn and adapt to changes.
• Strong written and verbal communication skills, active listening, and empathy.
• Ability to understand customer problems, utilize resources, and escalate issues when necessary.
• Curiosity and commitment to continuous learning and resourcefulness.
• Basic technical troubleshooting skills and interest in learning new tools.

Compensation and Work Environment:

Competitive pay based on experience, skills, and location, ranging from $24.50 to $33.50 per hour in various regions. Eligible for bonuses, equity rewards, and benefits according to company plans. Intuit conducts regular pay equity comparisons across ethnicity and gender categories.

How You Will Lead

Help clients complete their income tax returns using TurboImpôt, providing guidance and reviewing self-prepared returns, ensuring a smooth process and fostering prosperity globally.

Utilize government websites, professional resources, and team expertise to deliver accurate, understandable answers.

This is a virtual, customer-facing role using advanced video communication tools, with documentation of interactions for record-keeping.