Bilingual Talent Onboarding Coordinator

CBI Health Group; Ottawa; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

CBI Health is seeking a Bilingual Talent Onboarding Coordinator to facilitate a smooth onboarding experience for new hires. You will collaborate with various teams to ensure compliance and data accuracy while enhancing candidate experiences. This role offers opportunities for growth within a supportive environment, focusing on community care and inclusivity.

Benefits

Flexible remote or hybrid work options

Competitive compensation and benefits package

Opportunities for growth and career advancement

Qualifications

• Minimum 1 year of administrative or recruitment support experience preferred.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Serve as primary contact for new hires, providing updates and guidance.
• Coordinate background screenings and reference checks.
• Ensure onboarding processes align with company policies.

Skills

Bilingual

Attention to Detail

Customer Service

Education

Post-secondary education in Human Resources

Tools

ServiceNow

Applicant Tracking System

Human Resource Information System

Job description

At CBI Health, our people are the foundation of the care we provide—and it all begins with an exceptional onboarding experience. As a Bilingual (French/English) Talent Onboarding Coordinator, you’ll serve as the primary point of contact for new hires from offer acceptance to their first day, ensuring a smooth, welcoming, and fully compliant onboarding journey. You'll work closely with our Talent Acquisition, HR, Payroll, and IT teams, ensuring all employment documentation is accurate and complete while keeping stakeholders informed and supported throughout the process.

About the Opportunity

Reporting directly to the Talent Onboarding Manager, you’ll be part of a collaborative national team that supports the onboarding of new hires across the organization. Your role will be essential in ensuring compliance, data accuracy, and a seamless candidate experience that reflects CBI Health’s commitment to excellence in care and workplace culture.

Take an Inside Look at Your Day-to-Day Responsibilities

· Serve as the primary point of contact for new hires after they accept an offer, providing timely updates, answering onboarding questions, and guiding them through next steps to ensure a positive and informed experience.

· Verify and track Conditions of Employment/Agreement (COEs/COAs) to confirm all required documents are submitted, accurate, and compliant.

· Coordinate background screenings and reference checks using our third-party provider, ensuring results are returned and followed up on in a timely and confidential manner.

· Collaborate cross-functionally with internal teams such as Talent Acquisition, Payroll, HRIS, and IT—as well as external vendors—to align onboarding milestones and resolve any barriers to onboarding.

· Review essential employment documents to validate information and ensure they meet legal and company standards.

· Update and maintain candidate records within ServiceNow, ensuring all notes and status changes are clear, accurate, and aligned with onboarding service level agreements (SLAs).

· Ensure onboarding processes are aligned with CBI Health policies, funder requirements, and provincial employment standards.

· Coordinate orientation scheduling to ensure new hires are registered for the appropriate session without delay.

· Champion process improvements to enhance the pre-boarding and onboarding experience.

· Create and maintain digital employee profiles by uploading required documentation to the Applicant Tracking System (ATS) and Human Resource Information System (HRIS), ensuring data integrity.

· Serve as a CBI Health brand ambassador, delivering a welcoming and professional experience that reinforces us an employer of choice.

Here’s What You’ll Need to Be Successful

· Bilingual in French and English—both written and verbal communication skills are required

· Post-secondary education in Human Resources, Business Administration, or related field (an asset)

· A minimum of 1year of administrative or recruitment support experience (preferred)

· Strong attention to detail and ability to manage multiple priorities

· Proficiency with computer systems and data management tools

· Ability to work independently and collaboratively

· A customer-service mindset and proactive problem-solving approach

What CBI Health Offers You

· A supportive and inclusive team environment

· Opportunities for growth and career advancement

· Access to a network of over 13,000 professionals across Canada

· Flexible remote or hybrid work options

· Competitive compensation and benefits package

· A chance to contribute to a mission-driven organization focused on community care

About Us

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We are committed to fostering a positive experience for all Indigenous applicants whether you’re First Nations (status or non-status), Inuit or Métis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

Qualifications Licenses & Certifications

Required

Code of Conduct

Criminal Record Check

Ethics

Worker H&S Awareness

Privacy in Practice

Confidentiality/Non-Discl

Temporary Work Permit

WHMIS Annual Training

Workplace Violence Harras

Preferred

ON-AODA

ON-IASR