Bilingual Sr Investigator Verification Exchange Services

Kount; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Senior Agent to handle various fulfillment tasks in a call center environment. The ideal candidate will have 2-5 years of customer service experience, preferably in fraud analysis, and demonstrates strong analytical and multitasking skills. This full-time position offers the opportunity to work autonomously while contributing to team success.

Qualifications

• 2-5 years of experience in a high volume processing center customer service experience.
• Experience within a contact center environment.
• Preferred experience in fraud and document analysis.

Responsibilities

• Perform various fulfillment activities including outbound/inbound calls and auditing documents.
• Provide insights and recommendations to supervisors based on customer needs.
• Prioritize tasks appropriately based on customer urgency.

Skills

Analytical skills

Problem solving

Decision making

Collaboration

Multitasking

Tools

GoogleChrome

Gmail

Google Drives

Job description

Synopsis of the role :
This position is responsible for having a developed expertise in a variety of work processes and activities developed through a combination of job-related training and considerable on-the-job experience. This senior agent will work autonomously within established procedures and practices in a call center environment. Agents may at times act as a lead, assisting with the work of others and addressing questions as an SME when available.

What you’ll do:

• Perform various fulfillment activities including but not limited to outbound/inbound phone calls, keying tasks, auditing received documents, etc.

• Excellent analytical skills, problem solving and decision making abilities

• Demonstrate an ability to prioritize tasks appropriately based on experience/knowledge of customers and their typical urgency on requests

• Strong emphasis on collaboration and team building

• Experienced with GoogleChrome, Gmail, Google Drives and Google apps

• Ability to interact in written and oral form with supervisors/management, peers and customers

• Ability to work autonomously, but follows instructions and guidance well. Self-motivated

• High level of organization and multitasking abilities, able to handle a high volume of work and work under deadlines

• Use experience to identify improved ways for workgroups to meet customer’s needs, providing insights and recommendations to supervisors and management

What experience you need

• 2-5 years of experience in a high volume processing center customer service experience.

• Experience within a contact center environment.

• Experience in fraud and document analysis is preferable.

• Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems.

• Work on shifts between 8h00am - 7h00pm ET (37.5hours/week).

What could set you apart

• Bilingual French /English is preferred.

Primary Location:

CAN-Toronto-5700 Yonge CAN-Montreal

Function:

Function - Fulfillment / Operations

Schedule:

Full time