Bilingual Senior Customer Success Manager (Temporary Replacement – 12 to 14 Months)

TELUS; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Senior Customer Success Manager. This role is pivotal in enhancing employee engagement and wellness through innovative health solutions. You will build trusted relationships with corporate clients, ensuring their success and exploring new opportunities for growth. With a focus on personalized service and strategic management, your contributions will significantly impact workplace wellness. If you are passionate about client success and thrive in a dynamic environment, this is the perfect opportunity for you to make a difference.

Qualifications

• 5-7 years in Account or Success Management, B2B sales experience is a plus.
• Proven ability to deliver personalized, high-quality service to senior stakeholders.

Responsibilities

• Manage and grow TELUS Health’s major client accounts.
• Develop strong, consultative relationships with clients, understanding their needs and challenges.

Skills

Fluent in French and English

Communication skills

Problem-solving

Project management

Negotiation skills

Organizational skills

Emotional intelligence

Conflict resolution

Education

Bachelor’s degree in Business

Bachelor’s degree in Human Resources

Bachelor’s degree in Psychology

Bachelor’s degree in Health Sciences

Tools

Salesforce

Office tools

Email

Job description

Bilingual Senior Customer Success Manager (Temporary Replacement – 12 to 14 Months)

Join us as a Bilingual Senior Customer Success Manager (Temporary Replacement – 12 to 14 Months) at TELUS.

About TELUS Health

TELUS Health is dedicated to empowering individuals to live their healthiest lives. We leverage innovative technology and focus on personalized health solutions to improve outcomes for consumers, healthcare professionals, and organizations worldwide. Our Employer Solutions team supports over 35 million people globally, providing services that promote healthier, happier, and more productive workplaces through digital wellness platforms and personalized care.

Role Overview

As a Senior Customer Success Manager, you will build trusted advisor relationships with corporate clients to enhance employee engagement and wellness via TELUS Health’s solutions. Your strategic and management skills will ensure client success, foster business growth, and explore new opportunities. This role offers a rewarding challenge within a leading innovator in engagement and wellness solutions, ideal for a dynamic individual passionate about client success.

Key Responsibilities

• Manage and grow TELUS Health’s major client accounts.
• Develop strong, consultative relationships with clients, understanding their needs and challenges.
• Provide expert advice on workplace health issues and propose creative solutions.
• Maintain high levels of client engagement across organizational levels, especially with senior executives.
• Analyze data to recommend health and wellness solutions.
• Respond promptly to client needs, escalate issues when necessary, and plan resolutions.
• Collaborate with service delivery teams to ensure profitable account management.
• Work with leadership and cross-functional teams to represent client interests and improve processes.
• Support proposal development and client presentations, including re-tendering processes.

Qualifications

• Fluent in French and English, with excellent communication skills.
• Bachelor’s degree in Business, Human Resources, Psychology, Health Sciences, or related fields.
• 5-7 years in Account or Success Management, B2B sales experience is a plus.
• Proven ability to deliver personalized, high-quality service to senior stakeholders.
• Knowledge of EAP, wellness, mental health, and health benefits markets.
• Strong problem-solving, project management, negotiation, and organizational skills.
• High emotional intelligence and conflict resolution abilities.
• Proficiency with email, Office tools, and CRM software like Salesforce.
• Availability for occasional in-person client meetings.

Preferred Skills

• Experience in HR, wellness programs, or EAP.
• Previous sales experience.

Additional Information

We foster an inclusive, innovative culture that values diversity and professional growth. We are committed to fair employment practices and providing accommodations during recruitment. All team members working at Data Centers or with access to sensitive client data will undergo security screening. COVID-19 vaccination is required for those joining TELUS Health Centres. For Quebec candidates, English proficiency may be necessary for communication and software use.