Bilingual Sr Auto Claims Specialist

Zurich 56 Company Ltd; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Zurich Canada is seeking a Bilingual Sr Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims, delivering excellent customer service and supporting cost management.

You will report to the Sr. Claims Manager, Property & Motor, handling a portfolio of claims with guidance to colleagues, collaborating with underwriting and risk engineering, and contributing to continuous improvement in claims practices.

Qualifications

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area.
• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area.
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area.
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area.

Responsibilities

• Document claims files by accurately capturing and updating claims data/information for low to moderate exposure and complexity commercial auto claims.
• Conduct detailed coverage analysis, liability assessment, and damage evaluation in accordance with Zurich’s claims policies, guidelines, and service standards.
• Manage claims reserves, ensuring timely and accurate reserving and adherence to financial and regulatory requirements.
• Lead negotiation and settlement discussions with insureds, brokers, third-party claimants, and legal counsel to achieve fair and efficient outcomes.
• Work closely with legal counsel, independent adjusters, and other service providers, providing oversight and direction to ensure quality and cost-effective claims handling.
• Provide technical support, coaching, and mentorship to junior claim handlers, sharing best practices and contributing to team capability building.
• Collaborate with underwriting, risk engineering, and other internal stakeholders to share insights, support account reviews, and help drive profitable portfolio management.
• Identify trends, potential fraud indicators, and opportunities for process improvement, and contribute to claims initiatives and projects as required.
• Ensure all claims activities comply with applicable laws, regulations, and Zurich’s internal policies and controls.
• Deliver a high level of customer service, maintaining clear, timely, and empathetic communication with all stakeholders throughout the claims process.

Education

Bachelor’s Degree

Zurich Certified Insurance Apprentice

Zurich Claims Training Program

High School Diploma

Tools

Microsoft Office

Job description

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Bilingual Sr Auto Claims Specialist

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The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in handling intermediate to complex auto claims and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer experience and supporting effective claims cost management.

Reporting to the Sr. Claims Manager, Property & Motor you will handle a portfolio of intermediate to complex commercial auto claims to resolution, while providing technical guidance to colleagues, collaborating closely with underwriting and risk engineering, and contributing to continuous improvement in claims handling practices and customer service.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

• Document claims files by accurately capturing and updating claims data/information for low to moderate exposure and complexity commercial auto claims
• Conduct detailed coverage analysis, liability assessment, and damage evaluation in accordance with Zurich’s claims policies, guidelines, and service standards.
• Manage claims reserves, ensuring timely and accurate reserving and adherence to financial and regulatory requirements.
• Lead negotiation and settlement discussions with insureds, brokers, third-party claimants, and legal counsel to achieve fair and efficient outcomes.
• Work closely with legal counsel, independent adjusters, and other service providers, providing oversight and direction to ensure quality and cost-effective claims handling.
• Provide technical support, coaching, and mentorship to junior claim handlers, sharing best practices and contributing to team capability building.
• Collaborate with underwriting, risk engineering, and other internal stakeholders to share insights, support account reviews, and help drive profitable portfolio management.
• Identify trends, potential fraud indicators, and opportunities for process improvement, and contribute to claims initiatives and projects as required.
• Ensure all claims activities comply with applicable laws, regulations, and Zurich’s internal policies and controls.
• Deliver a high level of customer service, maintaining clear, timely, and empathetic communication with all stakeholders throughout the claims process.

Job Qualifications - What you bring to the table

Required:

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area

OR

OR

OR

AND

• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

Preferred:

• Minimum of 3 years previous commercial auto claims handling experience
• Commercial Insurance - AMF licence is required
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem solving skills
• Professional designations such as CIP/FCIP (or progress toward) are considered a strong asset.
• Fluency in both spoken and written French
• Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com .

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier‑free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here . If you would prefer to